Sometimes, you can encounter the “There is a problem with this Windows Installer package” error while trying to install an application through an MSI installer. This error occurs if your system can’t run a script, program, or DLL file necessary for such operations. You will also encounter corresponding error messages in each case:
- Error 1720: There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
- Error 1721: There is a problem with this Windows Installer package. A program required for this install to complete could not be run.
- Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
- Error 1723: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.
Even if they are different errors, you need similar solutions to resolve all of them. First, make sure to log in with an admin account and run the program as an administrator. Some installers require admin privileges to run properly. Also, make sure that there is enough space to install the application.
Table of Contents
Re-register Windows Installer
Windows uses the MSIExec engine to run the MSI installer. If the registration of this engine becomes corrupt, you can’t run such installers. To resolve this issue, you need to unregister and then re-register the engine.
- Open Run.
- Type
cmd
and press Ctrl + Shift + Enter to open the Elevated Command Prompt. - Enter the following commands:
MSIExec /unregister
MSIExec /regserver
Restart Windows Installer Service
You will also get this error if the Windows Installer service is not running properly or another instance of the installer engine is already running. We recommend checking for both issues at the same time.
- Open Run by pressing Win + R.
- Type
msconfig
and press Enter to launch the System Configuration. - Go to the Services tab and search for Windows Installer.
- Make sure the box next to it is checked and press OK.
- Now, press Ctrl + Shift + Esc to open the Task Manager.
- Go to the Details tab.
- Look for
msiexec.exe
. If it’s there, select it and click End Task.
- Then, open Run again.
- Type
services.msc
and press Enter to open Window Services. - Look for Windows Installer and check its Startup Type.
- If it shows Disabled, double-click on it and set the Startup type drop-down list to Manual.
- Click on Start if the Service status indicates Stopped. Otherwise, click Stop and then Start to restart the service.
Restart your computer and check if the issue persists.
Re-register Some DLL Files
Like with the MSIExec engine, your system uses many DLL files while running the MSI installers. You can similarly re-register them to resolve any potential registration issues.
- Open the Elevated Command Prompt.
- Enter the following commands:
regsvr32 Actxprxy.dll
regsvr32 Browseui.dll
regsvr32 Mshtml.dll
regsvr32 ole32.dll
regsvr32 Oleaut32.dll
regsvr32 Scrrun.dll
regsvr32 Shdocvw.dll
regsvr32 Shell32.dll
regsvr32 urlmon.dll
- Don’t worry if you get a “The module was loaded but the entry point DllRegisterServer was not found” error, simply move on to the next command.
Troubleshoot Compatibility
If the error has the code 1721, it might be because the installer is for a previous version of Windows and therefore is not compatible with your current system. In such cases, you need to troubleshoot for program compatibility.
- Right-click on the installer and select Troubleshoot Compatibility or Show more options > Troubleshoot Compatibility.
- Select Try Recommended Settings.
- Then, click on Test the program.
- If the error doesn’t occur this time, go back to the Troubleshooter and select Next > Yes, save these settings for this program.
Install Necessary Windows Features and Updates
The installation of several programs on your system requires certain supporting software components and features. We recommend installing all such programs to prevent suffering from different installation errors. Even if you already have these components, they might have become corrupt, so it’s worth reinstalling them.
- All available Microsoft Visual C++ Runtime Packages
- Windows Management Framework
- Latest .NET Framework
You should also make sure to have the latest version of your Operating System. The newer applications require the most updated OS versions to be able to provide better features.
- Open Run.
- Type
ms-settings:windowsupdate
and press Enter to open Windows Update Settings. - Click on Check for Updates to scan for and download available updates or Install now if your computer has already downloaded them.
Re-download the Installer
It is also possible that the installer you downloaded or transferred is not complete. You can check for such issues by checking its properties.
Select the installer and press Alt + Enter to open its Properties and compare the Size and Size on the disk from the General tab. If the Size on disk is much lower than the Size, the file is not complete.
In such cases, you need to download it again. Also, we recommend you ensure that the installer you download matches the system architecture of your computer while doing so.
Take Ownership of the Temp Folder
Many programs including installers make use of the Temp folder inside AppData to store temporary files. By default, each user accounts have the ownership and permissions of the Temp folder for that account. However, if this setting gets changed somehow, you will encounter many issues, including the above.
In such a scenario, you should see the error code 1723 in the error message, so it’s easier to recognize. You need to take ownership and provide permissions to this folder to resolve the issue.
- Open the Elevated Command Prompt.
- Enter the following commands:
takeown /F %Temp%
icacls %Temp% /Grant %userdomain%\%username%:F
Uninstall Application Before Reinstalling
Sometimes the previous software of an application can also interfere with the new installation. In such cases, you need to uninstall the previous application first.
- Open Run.
- Type
appwiz.cpl
and press Enter to open Programs and Features. - Look for and select your application.
- Click on Uninstall or Uninstall/Change > Uninstall.
- Confirm with Yes and follow the on-screen instructions.
Then, update/reinstall the app again by launching a complete installer. If you can’t uninstall the applications, there may be some app-specific reasons causing such errors. You need to check official websites for what to do in such scenarios.
Remove Pending Installations Using Registry Editor
You will also get this error if you try running an installer when another one is already running on your system. Windows will usually warn you if something like this happens, but it can’t do so if the previous instance of installers is stuck. In such a case, you need to remove all pending installations first.
- Open Run.
- Type
regedit
and press Enter to open the Registry Editor. - Navigate to
Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer
- If the InProgress key is present, delete all the entries inside it.
- Then go to Computer
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
- If PendingFileRenameOperations is there, delete all of its entries as well.
Install a Different Version of Application
Sometimes, the latest version of the application or its installer may have some bugs that are responsible for such issues. In such cases, you will only encounter the above error while trying to install one application but can successfully install other programs through MSI installers. You need to try installing a previous or different version of the app instead to resolve the issue.
Начиная с незначительных сторонних инструментов и заканчивая сложными играми и приложениями, одно можно сказать наверняка: вам необходимо установить программу, чтобы использовать ее. В Windows 10 существует множество ошибок установщика Windows, и ошибка «Существует проблема с пакетом установщика Windows» является одной из наиболее устойчивых.
Несмотря на то, что Microsoft хочет, чтобы приложения Windows Metro играли эту роль, стандартные сторонние программы по-прежнему остаются фаворитами. Тем не менее, случайные ошибки установщика Windows действительно сбивают с толку, и вам потребуется некоторое время и усилия для их устранения.
Поэтому, если вы застряли с этой ошибкой и не знаете, как с ней справиться, мы рекомендуем выполнить следующие шаги.
Решение 1. Убедитесь, что у вас есть права администратора
Как вы уже знаете, для установки любого приложения из стороннего источника вам потребуется разрешение администратора. На сегодняшний день это стандартная мера безопасности, присутствующая на всех платформах Windows, и она крайне важна для предотвращения установки сторонних программ в фоновом режиме. В основном, большой знак Стоп для вредоносных программ и вредоносных программ.
Таким образом, вам необходимо войти в систему с учетной записью администратора или иметь разрешение на внесение системных изменений в альтернативную учетную запись. Отсутствие надлежащего разрешения может привести к ошибкам при установке, в том числе той, о которой мы сегодня говорим. Также вы можете попробовать щелкнуть правой кнопкой мыши установщик и запустить его от имени администратора.
С другой стороны, если вы запустили установку от имени администратора и эта неприятная ошибка продолжает появляться, продолжайте устранение неполадок, следуя приведенным ниже инструкциям.
Решение 2. Проверьте установщик и установочные файлы
Существуют различные формы установки для различных приложений. Иногда установка происходит в виде одного сжатого EXE-файла, в то время как, с другой стороны, вы можете иметь множество доступных файлов (например, DLL), сопровождающих установщик. В любом случае, если хотя бы один вспомогательный файл поврежден или не завершен, установка завершится неудачно.
Следовательно, вам необходимо убедиться, что установочные файлы правильно загружены и не подвержены воздействию вируса (или антивируса в этом отношении). Лучший способ преодолеть это — повторно загрузить исходную настройку, отключить антивирус (или добавить исключение) и выполнить установку еще одного снимка. Имейте в виду, что это рискованно, и делайте это только в том случае, если вы уверены, что приложение на 100% надежное и чистое.
Кроме того, убедитесь, что установщик соответствует вашей системной архитектуре. Например, если вы используете Windows 10 с архитектурой x86 (32-разрядная версия), вы не сможете запустить установочный пакет x64 (64-разрядная версия).
Решение 3 — Запустите программу установки и удаления устранения неполадок
Большинство инструментов для устранения неполадок уже описаны в Windows 10. Тем не менее, даже несмотря на то, что существует целый ряд специальных средств для устранения неполадок с определенной целью, вам потребуется загружаемый инструмент для устранения проблем, связанных с установкой / удалением. После того, как вы запустите его, программа установки и удаления неполадок будет проверять и устранять ошибки, связанные с установкой. Стоит также упомянуть, что этот инструмент предоставляется Microsoft, поэтому вам не нужно рисковать с помощью подозрительных сторонних решений.
Следуйте приведенным ниже инструкциям, чтобы загрузить и использовать Устранение неполадок при установке и удалении программы:
- Загрузите специализированное средство устранения неполадок здесь.
- Запустите средство устранения неполадок.
- Следуйте инструкциям, пока специалист по устранению неполадок не решит проблему.
- Попробуйте установить проблемную программу еще раз и ищите изменения.
Решение 4. Проверьте установщик Windows на наличие ошибок
В такой сложной системе, как Windows, у вас есть различные сервисы, которые участвуют во всем, что вы делаете. MSI Engine Foundation отвечает за установку, обслуживание и удаление сторонних программ. Вам не нужно быть техническим энтузиастом, чтобы понять, куда это идет. Если движок MSI (установщик Windows) не работает, поврежден или отключен по ошибке, вам будет сложно установить что-либо.
Во-первых, давайте удостоверимся, что установщик Windows работает так, как задумано.
- Щелкните правой кнопкой мыши меню « Пуск» и в меню «Питание» выберите « Командная строка» («Администратор»).
- Введите следующую команду в командной строке и нажмите Enter:
- MSIExec
- Если все в порядке, вы увидите всплывающее окно с информацией об установщике Windows.
- Если вы видите сообщение об ошибке, вам необходимо перерегистрировать установщик Windows.
Решение 5 — Перерегистрировать установщик Windows
Как вы, возможно, знаете, невозможно переустановить встроенные функции Windows. Вы вряд ли сможете что-либо сделать в отношении расширенных функций и сервисов системы. Тем не менее, вы можете перезапустить большинство из них, используя несколько продвинутых решений. При неправильном использовании эти обходные пути могут привести к большим неприятностям, поэтому действуйте с осторожностью. Это, конечно, включает и установщик Windows. Итак, если вы столкнулись с ошибкой после предыдущего шага, обязательно внимательно следуйте этим инструкциям, и мы должны быть готовы
- Щелкните правой кнопкой мыши «Пуск» и выберите « Командная строка» («Администратор»).
- В командной строке введите следующие команды и нажмите Enter после каждого:
- msiexec.exe / отменить регистрацию
- msiexec.exe / regserver
- Закройте командную строку и найдите изменения. Если проблема все еще существует, перейдите к шагу 4.
- В поиске Windows введите Services.msc и нажмите Enter.
- Найдите установщик Windows. Это должно быть внизу списка.
- Щелкните правой кнопкой мыши службу установщика Windows и остановите ее.
- Снова щелкните правой кнопкой мыши и выберите «Пуск».
- Перезагрузите компьютер.
Этого должно быть достаточно, чтобы избавить вас от ошибки установки «Есть проблема с этим пакетом установщика Windows». Если у вас есть альтернативное решение или вопрос относительно представленных решений, обязательно сообщите нам об этом в разделе комментариев ниже.
In order to fix the issue “There is a problem with this Windows Installer package a program run as part of the setup did not finish as expected”, there are several steps that can be taken.
First, try downloading and installing the software again. Software companies sometimes issue different versions of their software that contain fixes for earlier problems. Also, make sure to download the software from a reliable source.
If the issue persists after downloading, try uninstalling the faulty software using the Add/Remove Programs feature in the Control Panel. Then reinstall it from the freshly downloaded version. Make sure to reboot your computer after you uninstall the software.
Sometimes these types of errors can be caused by another program that is running during the installation of the software. To avoid any potential conflicts, simply disable or close any other applications running on your computer before continuing with the installation.
If reinstalling does not work, try running an antivirus or antispyware scan. Malware sometimes can prevent an install from being completed. Make sure to update your malware definitions before running the scan.
In some rare cases, the Windows Installer package itself may be corrupted. To troubleshoot the problem, consider verifying the installation and unregistering and reregistering the Windows Installer package.
There are many tutorials online on how to perform these steps.
If the issue persists after trying all of the above troubleshooting steps, contact the software vendor for assistance. Hopefully they will be able to help you resolve the issue.
To fix the “There is a problem with this Windows Installer package” error on your Windows computer, you can try the following steps:
1. Check if the installation file is corrupted – Check if your Windows installer package is corrupted. Run the installation files in clean boot and if the installation file is not corrupted, then it may be conflicting with some other program on your computer.
2. Restart your computer – Most of the time, the fix to this error is as simple as restarting your computer. Restart your computer, then try to run the installation package.
3. Enable Windows Installer Service – If restarting your computer didn’t help, then you can try to enable the Windows Installer service for your computer. Open Run and type “services. msc” in the box.
Find the “Windows Installer” service in the list and select its properties. Change the Startup type to “Automatic” and also make sure to start the service.
4. Check for disc permission – If you are using an installer from a CD or disc, then check if it has permission to install the program. Right-click on the disc and choose Properties. Under the Security tab, ensure that all the listed users have permission to install the application.
5. Reinstall the application – If none of the above methods works, then try reinstalling the application. Uninstall the application through Control Panel, then download the installation files again and reinstall the application.
How do I repair windows installer package?
Repairing a Windows Installer package can be done by one of two methods:
1. Using the Installer Tool: You can use the Microsoft Windows Installer tool (msiexec. exe) to repair the Windows Installer package by opening a command prompt, navigating to the Windows System32 directory, and running the command prompt from there.
To repair the Windows Installer package, you should run the command prompt as an administrator and enter the following command:
msiexec /fvomus
Replace with the name of the Windows Installer package. After that, the installer will attempt to repair the package.
2. Reinstalling: You can also repair a Windows Installer package by simply reinstalling it. This is the most surefire way to make sure that the package is restored to its original working condition. However, it is important to note that any existing data or settings may be lost when you reinstall the package.
How do you fix a DLL required for this install to complete could not be run?
Fixing a DLL required for this install to complete could not be run could involve a few different approaches.
Firstly, you can try restarting your computer, as this can often resolve issues related to the installation of programs.
If that does not work, you can try to manually install the DLL file that is missing. To do this, you can search for the DLL name online, and then download and install it into the same folder as the program you are trying to install.
You can also try running a System File Check (SFC) scan in order to replace any corrupted or missing system files. To do this, you can open Command Prompt as an administrator and type the following in: “sfc /scannow”.
This will scan all of your system files, and it may be able to replace the missing DLL file.
If none of these solutions solve the issue, then you may need to contact the software vendor for further assistance.
Why can I not install iTunes on my PC?
There can be a few reasons why you cannot install iTunes on your PC.
Firstly, the device you are using may not meet the minimum system requirements for iTunes. The minimum system requirements for a PC to install iTunes involve using at least a 1GHz Intel or AMD processor, 512MB of RAM, 400MB of available disk space, and a compatible video card.
If your PC does not meet these requirements, then you will not be able to install iTunes.
Secondly, if you attempt to install iTunes on a PC that is already running an older version of iTunes, then the old version will automatically be replaced with the new one. This means that iTunes is not able to co-exist with the old installation, and if you attempt to install the new one, then it can hold up the installation process.
Finally, if your firewall settings are blocking the installer, then the installation will be prevented and iTunes will not be able to be installed. If your firewall is blocking the installer, you should try changing your firewall settings to allow the installer to get through.
How do I fix iTunes installation?
When attempting to fix an iTunes installation, the first step is to make sure that the latest version of iTunes is installed. Check to see if the program is running correctly and if not, uninstall it and then reinstall the latest version.
If you are having trouble downloading the latest version, check Apple’s website for the most up-to-date version of iTunes.
Once iTunes is successfully installed, the next step is to ensure that its related services are running correctly. From the Windows Start menu, navigate to “Control Panel” and select “Administrative Tools”.
Look for “Services” and then make sure that Apple Mobile Device and Apple Application Support are both running. If not, select each service, right-click, and select “Start”.
If the Apple Mobile Device service is not running, it may be necessary to reinstall iTunes or try a different version. It is also important to keep the software up to date. Visit the “Windows Update” page and make sure that any pertinent updates are installed.
If all else fails, close any running programs and then restart the computer. After the computer is rebooted, launch iTunes. If the issue persists, create new admin user accounts and see if the problem is fixed.
Another option is to reinstall the Apple software using the Apple Software Update utility.
It is also possible to repair the iTunes library. When iTunes is launched, there may be an error message that states that the library file is corrupt or not writable. To repair the library, go to the “File” menu and select the “Library” option.
After the library is repaired, try restarting the computer again and launch iTunes to check if the issue is resolved.
Is iTunes still available for Windows 10?
Yes, iTunes is still available for Windows 10. It is available for both 32-bit and 64-bit versions of the operating system. Although, Apple no longer releases updates for iTunes on the Windows platform, it is still possible to download and use the application in Windows 10.
It can be downloaded from the Microsoft Store or from Apple’s website. Additionally, if you have an iPhone or iPad, you can easily sync your device to iTunes on Windows 10.
Has iTunes been replaced?
No, iTunes has not been replaced. Apple is transitioning away from iTunes and transitioning to the new Apple Music app, but iTunes still remains as the main hub for managing music and videos. With the new update, Apple has separated iTunes into three distinct applications–Music, TV, and Podcasts.
Meanwhile, iTunes Store is now part of Apple Music and remains open for people to purchase and download music, movies, and TV shows. Additionally, iTunes Store is integrated into TV and Music apps, allowing customers to browse and purchase music and videos directly from their iPhones and iPads.
Going forward, Apple Music will be the main source for streaming music, but iTunes still remains as the main source for managing downloadable music, movies, and TV shows.
What is the latest version of iTunes for Windows 10 64 bit?
The latest version of iTunes available for Windows 10 64-bit is version 12.10.10. This version was released on January 27, 2021 and includes bug fixes and other improvements. It includes support for AirPlay 2, enhanced playback of songs from Apple Music, and new integration with Music, Movies, and TV shows from the Apple TV app.
For best results, Apple recommends that Windows users keep their computer updated with the latest version of iTunes. To update iTunes on a Windows computer, open the iTunes app, select Help from the dropdown menu, and select Check for Updates.
An installation wizard will be launched and will guide the user through the update process.
Is Apple Music the same as iTunes?
No, Apple Music is not the same as iTunes. iTunes is a digital media player for playing and organizing digital music, video, and more. Apple Music is a music streaming service that allows users to access and listen to millions of songs and music videos, as well as create and listen to custom playlists.
Additionally, users can explore curated playlists, get personalized recommendations, browse music videos and listen to radio stations. With iTunes, you own the music you download—you can download it to as many devices as you want, and it will remain available to listen to, even if you cancel your subscription to Apple Music.
Why won’t iTunes install on my PC?
First, it is possible that there is an issue with the current version of iTunes you are trying to install. In that case, you may want to try downloading an older version and seeing if that resolves the issue.
Another potential issue could be that there is a problem with the Windows Installer service. You can check to make sure that the Windows Installer service is running by navigating to Start → Run → type “services.
msc” → Find the Windows Installer service, and make sure that it is running.
If neither of those resolves the issue, then you may want to try running Microsoft’s Automated Troubleshooting Service. This will help indicate any sources of corruption in your Windows operating system, and allow you to take steps to fix them.
Finally, if none of the above methods are successful, then you should try uninstalling any existing version of iTunes and then reinstalling it. This will help clear out any corrupted files or settings that could be preventing a successful installation.
What is replacing iTunes on PC?
Windows 10 now includes the Windows 10 Music Player, a music player that replaces the long-standing iTunes software. The Windows 10 Music Player has a modern and simple design, which can play all your music files and provides access to a huge range of online music and radio stations.
It supports many of the same features that iTunes had, including library management, CD ripping, and media streaming. The Windows 10 Music Player also allows you to manage and share your music library across multiple devices that are connected to the same Windows 10 account.
Additionally, it supports folder-level playback, so you can easily play music from a specific folder or library. With the Windows 10 Music Player, you can also access your music library on other Windows, iOS, and Android devices using the Groove Music app.
Does iTunes still exist for PC?
Yes, iTunes still exists for PC. Apple iTunes is available to download for Windows computers. It works on both 32 and 64 bit versions of Windows 8, 7, and 10. The current version of iTunes is available as a free download on Apple’s website and can be used to manage music, videos, and podcasts on PCs.
The Apple Music streaming service is also available with an Apple Music subscription. iTunes has become a staple of many PC users for organizing and playing media and it remains a popular option for those needing an all-in-one solution for managing media on a PC.
Introduction
Finish as Expected
There is a common problem that many Windows users experience when attempting to install a program or application. This problem is known as the “There is a Problem With This Windows Installer Package” error. This error occurs when a program run as part of the setup did not finish as expected. This can be caused by a variety of issues, including corrupt files, incorrect settings, or missing components. In this article, we will discuss the causes of this error and how to fix it.
How to Troubleshoot the Windows Installer Package Error
The Windows Installer Package Error is a common issue that can occur when attempting to install a program on a Windows computer. This error can be caused by a variety of factors, including corrupt files, incorrect permissions, or a damaged Windows Installer. Fortunately, there are several steps that can be taken to troubleshoot this issue.
The first step is to check the Windows Installer service. This service is responsible for installing and uninstalling programs on the computer. To check the service, open the Run dialog box by pressing the Windows key + R. Type “services.msc” and press Enter. Scroll down to the Windows Installer service and make sure it is running. If it is not running, right-click on it and select “Start”.
The next step is to check the permissions of the user account. If the user account does not have the correct permissions, the installation will fail. To check the permissions, open the Run dialog box again and type “secpol.msc”. Select “Local Policies” and then “User Rights Assignment”. Make sure the user account has the “Log on as a service” permission.
If the above steps do not resolve the issue, the next step is to check the integrity of the Windows Installer package. To do this, open the Run dialog box and type “msiexec /verify”. This will check the integrity of the Windows Installer package and display any errors that are found.
Finally, if all else fails, the last step is to repair the Windows Installer. To do this, open the Run dialog box and type “msiexec /unregister”. This will unregister the Windows Installer and then type “msiexec /register” to re-register it.
By following these steps, the Windows Installer Package Error can be successfully troubleshot. If the issue persists, it is recommended to contact a qualified technician for further assistance.
Understanding the Causes of the Windows Installer Package Error and How to Resolve It
The Windows Installer Package error is a common issue that can occur when attempting to install, uninstall, or update a program on a Windows computer. This error can be caused by a variety of factors, including corrupt files, incorrect registry settings, or a lack of system resources. Fortunately, there are several steps that can be taken to resolve this issue.
One of the most common causes of the Windows Installer Package error is corrupt files. This can occur when a program is installed incorrectly or when a file is damaged or missing. To resolve this issue, it is important to ensure that all files associated with the program are intact and up-to-date. This can be done by running a system scan with an antivirus program or by manually downloading and reinstalling the program.
Another potential cause of the Windows Installer Package error is incorrect registry settings. The registry is a database that stores information about the programs installed on a computer. If the registry settings are incorrect, it can cause the Windows Installer Package error. To resolve this issue, it is important to use a registry cleaner to scan and repair any errors in the registry.
Finally, the Windows Installer Package error can also be caused by a lack of system resources. This can occur when a computer is running low on memory or when there are too many programs running at once. To resolve this issue, it is important to close any unnecessary programs and free up system resources. Additionally, it may be necessary to upgrade the computer’s hardware in order to increase its performance.
In conclusion, the Windows Installer Package error can be caused by a variety of factors, including corrupt files, incorrect registry settings, or a lack of system resources. Fortunately, there are several steps that can be taken to resolve this issue, such as running a system scan, using a registry cleaner, and freeing up system resources. By following these steps, it is possible to resolve the Windows Installer Package error and ensure that programs can be installed, uninstalled, and updated without issue.
Problem
When you install or update Adobe Acrobat/Adobe Acrobat Reader using any of the following methods:
- Using Help > Update
- Install using the Creative Cloud Desktop app
- Download the update manually and install
The installation fails with the following error message:
«Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: <Product Install Path>\AcroCEF\RdrServicesUpdater.exe».
Error when you use Help > Update workflow
Error when you install Acrobat using the Creative Cloud Desktop app
Error when you manually download the installer and update
Solution
The error is shown due to a missing update for Universal C Runtime in Windows. Install the update using one of the following ways:
Solution 1
Download the update manually from Microsoft Download Center.
Once the required update is installed, retry the Acrobat/Acrobat Reader installation.
You must be on Windows 7 Service Pack 1 (SP1) or higher to apply this update.
Solution 2
Use Windows update to update the OS automatically.
Retry Acrobat/Acrobat Reader installation, once all the available Windows updates are installed.
Solution 3
-
If you’re on a 64-bit machine navigate to the folder C:\Windows\SysWOW64\ else navigate to C:\Windows\System32, on a 32-bit machine.
Note: If C:\Windows\SysWOW64 folder exists then you’re on a 64-bit machine.
-
Search for the file msvcr120.dll and msvcp120.dll, and rename both the files.
Don’t delete the files. If the Visual C++ redistributable (vcredist_x86.exe) package fails to install, you can rename the files back. -
Double click the downloaded Visual C++ redistributable (vcredist_x86.exe)package to install it. After the installation completes, check that msvcr120.dll and msvcp120.dll files are installed back. Once confirmed, you can delete the files that you renamed in step 3.
Do not delete the latest installed msvcr120.dll and msvcp120.dll files. -
Install Acrobat/Acrobat Reader.