There is a problem with this windows installer package при удалении

Most of the time, Windows applications install smoothly onto your device. This is why many users panic when seeing the “There is a problem with this Windows installer package” error during the installation process of popular apps such as iTunes, Unreal Engine, and even Adobe Acrobat Reader.

There’s nothing to worry about — in this guide, you will learn how to fix this error even if you’re not tech-savvy.

there is a problem with windows installer package

Causes of the “There is a problem with this Windows installer package” error

Even though there’s no single sure cause of this error, most users have reported the following as the leading cause of installer package error:

  • You have an outdated or damaged installer file. You might be trying to install an application with an old or corrupted installer file. This doesn’t allow the app to install properly, causing the error.
  • You downloaded the wrong package. Some systems are 32-bit, while others are 64-bit. You need to make sure to download the right bit version of the installer package in order to match your system’s bit version.
  • Your computer doesn’t meet the minimum requirements. Some applications may return the “There is a problem with this Windows installer package” error if your computer doesn’t meet the minimum system requirements to run the app.
  • Your Windows is not updated. Many issues can arise from an outdated system. Some users reported that updating Windows fixed this error.
  • You don’t have full access to the installation folder. Permissions are very important when operating a PC. It’s possible that you chose an installation directory that you don’t have full access to, meaning that the installer can’t create necessary files to finish the install process.

Fixed “There is a problem with this Windows installer package”

After identifying the possible causes, you can begin troubleshooting. There are various methods you can try.

Method 1: Make sure you have administrative permissions

If you lack the appropriate permissions to install applications, you can easily run into the error of this article. If you’re using a public or work computer, this is normal — you’re most likely not an administrator. Make sure to contact the administrator and ask them for help.

However, if this issue occurs on your personal device, here’s what you can do to give yourself administrator permissions.

  1. Click on the Windows icon in your taskbar and select Settings.
    Windows settigs

  2. Click on Accounts.
    User account on windows

  3. Choose Family & other users from the menu on the left.
    Family and other users

  4. Select your account, then click on Change account type.
    chanage account type

  5. Choose the Administrator option from the drop-down menu and click OK.
    login as administrator

  6. Locate the installer file then right-click on it and choose Run as administrator.
    run as administrator

Method 2: Use the Program Install and Uninstall troubleshooter

Microsoft has a free to download troubleshooter that aims to help with installation issues. Here’s how you can get it.

  1. Navigate to this Microsoft website and click on the Download button.
    download software

  2. Launch the file you just downloaded.
    launch download

  3. Click Next, then choose Installing.
  4. Select the application you want to install or choose Not listed and browse your computer manually to locate the installer file.
  5. Wait for the troubleshooter to identify issues and help you install the application.

Please note that the Program Install and Uninstall troubleshooter isn’t perfect and might not be able to identify an issue. In this case, we recommend you attempt our other methods listed on this page to get rid of the error.

Method 3: Repair the software

There’s a possibility that the application you’re trying to update can’t install because it’s corrupted. When this happens, simply repair the app using these steps.

  1. Click on the Windows icon in your taskbar and select Settings.
    Windows settings

  2. Click on Apps and wait for your system to load your installed applications.
    Windows apps

  3. Select the problematic application and click on Modify.
    modify apps

  4. Choose the Repair option and follow the on-screen instructions to repair the application.
    repair apps

  5. Try installing now to see if the error still appears.

Method 4: Re-register Windows Installer

The Windows Installer is a key component for installing applications on your device. While you can’t simply repair or uninstall it like other apps, you can use the command prompt to re-register it and possibly fix related issues.

  1. Press the Windows + R keys on your computer at the same time to open Run.
  2. Type in “cmd” and hit the Ctrl + Shift + Enter keys at the same time. This will launch the Command Prompt with Administrator permissions.
    open command prompt using administrator privileges

  3. Input the following commands, pressing Enter after each line:
    • msiexec.exe /unregister
    • msiexec.exe /regserver
  4. Close the Command Prompt and check if the installer runs properly. 

Method 5: Restart the Windows Installer service

If re-registering Windows Installer didn’t work, try restarting the service. This will give your computer a chance to properly restart the service. To do that, follow the next steps.

  1. Press the Windows + R keys on your computer at the same time to open Run.
  2. Type in “services.msc” and click on the OK button. This is going to launch Services, which should display every available service on your computer.
    services.msc

  3. Locate the Windows Installer service, then right-click on it and choose Stop.
    Windows installer

  4. Wait a minute, then right-click Windows Installer and choose Start.
    windows installer start

  5. Restart your computer and attempt the installation again.

Hopefully, one of our methods was able to get rid of the “There is a problem with this Windows installer package” issue on your computer. Enjoy installing your apps smoothly.

Начиная с незначительных сторонних инструментов и заканчивая сложными играми и приложениями, одно можно сказать наверняка: вам необходимо установить программу, чтобы использовать ее. В Windows 10 существует множество ошибок установщика Windows, и ошибка «Существует проблема с пакетом установщика Windows» является одной из наиболее устойчивых.

Несмотря на то, что Microsoft хочет, чтобы приложения Windows Metro играли эту роль, стандартные сторонние программы по-прежнему остаются фаворитами. Тем не менее, случайные ошибки установщика Windows действительно сбивают с толку, и вам потребуется некоторое время и усилия для их устранения.

Поэтому, если вы застряли с этой ошибкой и не знаете, как с ней справиться, мы рекомендуем выполнить следующие шаги.

Решение 1. Убедитесь, что у вас есть права администратора

Как вы уже знаете, для установки любого приложения из стороннего источника вам потребуется разрешение администратора. На сегодняшний день это стандартная мера безопасности, присутствующая на всех платформах Windows, и она крайне важна для предотвращения установки сторонних программ в фоновом режиме. В основном, большой знак Стоп для вредоносных программ и вредоносных программ.

Таким образом, вам необходимо войти в систему с учетной записью администратора или иметь разрешение на внесение системных изменений в альтернативную учетную запись. Отсутствие надлежащего разрешения может привести к ошибкам при установке, в том числе той, о которой мы сегодня говорим. Также вы можете попробовать щелкнуть правой кнопкой мыши установщик и запустить его от имени администратора.

С другой стороны, если вы запустили установку от имени администратора и эта неприятная ошибка продолжает появляться, продолжайте устранение неполадок, следуя приведенным ниже инструкциям.

Решение 2. Проверьте установщик и установочные файлы

Существуют различные формы установки для различных приложений. Иногда установка происходит в виде одного сжатого EXE-файла, в то время как, с другой стороны, вы можете иметь множество доступных файлов (например, DLL), сопровождающих установщик. В любом случае, если хотя бы один вспомогательный файл поврежден или не завершен, установка завершится неудачно.

Следовательно, вам необходимо убедиться, что установочные файлы правильно загружены и не подвержены воздействию вируса (или антивируса в этом отношении). Лучший способ преодолеть это — повторно загрузить исходную настройку, отключить антивирус (или добавить исключение) и выполнить установку еще одного снимка. Имейте в виду, что это рискованно, и делайте это только в том случае, если вы уверены, что приложение на 100% надежное и чистое.

Кроме того, убедитесь, что установщик соответствует вашей системной архитектуре. Например, если вы используете Windows 10 с архитектурой x86 (32-разрядная версия), вы не сможете запустить установочный пакет x64 (64-разрядная версия).

Решение 3 — Запустите программу установки и удаления устранения неполадок

Большинство инструментов для устранения неполадок уже описаны в Windows 10. Тем не менее, даже несмотря на то, что существует целый ряд специальных средств для устранения неполадок с определенной целью, вам потребуется загружаемый инструмент для устранения проблем, связанных с установкой / удалением. После того, как вы запустите его, программа установки и удаления неполадок будет проверять и устранять ошибки, связанные с установкой. Стоит также упомянуть, что этот инструмент предоставляется Microsoft, поэтому вам не нужно рисковать с помощью подозрительных сторонних решений.

Следуйте приведенным ниже инструкциям, чтобы загрузить и использовать Устранение неполадок при установке и удалении программы:

  1. Загрузите специализированное средство устранения неполадок здесь.
  2. Запустите средство устранения неполадок.

  3. Следуйте инструкциям, пока специалист по устранению неполадок не решит проблему.
  4. Попробуйте установить проблемную программу еще раз и ищите изменения.

Решение 4. Проверьте установщик Windows на наличие ошибок

В такой сложной системе, как Windows, у вас есть различные сервисы, которые участвуют во всем, что вы делаете. MSI Engine Foundation отвечает за установку, обслуживание и удаление сторонних программ. Вам не нужно быть техническим энтузиастом, чтобы понять, куда это идет. Если движок MSI (установщик Windows) не работает, поврежден или отключен по ошибке, вам будет сложно установить что-либо.

Во-первых, давайте удостоверимся, что установщик Windows работает так, как задумано.

  1. Щелкните правой кнопкой мыши меню « Пуск» и в меню «Питание» выберите « Командная строка» («Администратор»).
  2. Введите следующую команду в командной строке и нажмите Enter:
    • MSIExec
  3. Если все в порядке, вы увидите всплывающее окно с информацией об установщике Windows.

  4. Если вы видите сообщение об ошибке, вам необходимо перерегистрировать установщик Windows.

Решение 5 — Перерегистрировать установщик Windows

Как вы, возможно, знаете, невозможно переустановить встроенные функции Windows. Вы вряд ли сможете что-либо сделать в отношении расширенных функций и сервисов системы. Тем не менее, вы можете перезапустить большинство из них, используя несколько продвинутых решений. При неправильном использовании эти обходные пути могут привести к большим неприятностям, поэтому действуйте с осторожностью. Это, конечно, включает и установщик Windows. Итак, если вы столкнулись с ошибкой после предыдущего шага, обязательно внимательно следуйте этим инструкциям, и мы должны быть готовы

  1. Щелкните правой кнопкой мыши «Пуск» и выберите « Командная строка» («Администратор»).
  2. В командной строке введите следующие команды и нажмите Enter после каждого:
    • msiexec.exe / отменить регистрацию
    • msiexec.exe / regserver
  3. Закройте командную строку и найдите изменения. Если проблема все еще существует, перейдите к шагу 4.

  4. В поиске Windows введите Services.msc и нажмите Enter.
  5. Найдите установщик Windows. Это должно быть внизу списка.
  6. Щелкните правой кнопкой мыши службу установщика Windows и остановите ее.
  7. Снова щелкните правой кнопкой мыши и выберите «Пуск».
  8. Перезагрузите компьютер.

Этого должно быть достаточно, чтобы избавить вас от ошибки установки «Есть проблема с этим пакетом установщика Windows». Если у вас есть альтернативное решение или вопрос относительно представленных решений, обязательно сообщите нам об этом в разделе комментариев ниже.

by Aleksandar Ognjanovic

Aleksandar’s main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always… read more


Updated on

  • To fix problem with this Windows Installer package, you have to use the administrative privileges.
  • Your antivirus software can sometimes interfere and cause this message to appear.
  • Restarting the required services is a quick and easy way to solve this issue.

From minor third-party tools to complex games and applications, one thing is certain: you need to install a program in order to use them.

There are quite a few Windows Installer errors in Windows 10, and the There is a problem with Windows Installer package error is one of the most resilient.

This isn’t the only message that you can encounter, and you can also get This installation package could not be opened error as well.

If you’re stuck with this error and you’re not sure how to deal with it, we recommend you keep reading this.

How can I fix Windows Installer package error in Windows 10/11?

1. Make sure you have administrative permissions

  1. Locate the setup file that you want to run.
  2. Right-click and choose Run as administrator from the menu.
  3. Now follow the instructions on the screen to complete the process.

As you already know, in order to install any application coming from a third-party source, you’ll need administrative permission. Luckily, you can make yourself an administrator easily on Windows.

Hence, you’ll need to authenticate using the Administrator account or have permission to make system-related changes on an alternate account.

How we test, review and rate?

We have worked for the past 6 months on building a new review system on how we produce content. Using it, we have subsequently redone most of our articles to provide actual hands-on expertise on the guides we made.

For more details you can read how we test, review, and rate at WindowsReport.

Do keep in mind that There is a problem with this Windows Installer package can affect uninstall process as well.

2. Disable the antivirus and download the file again

  1. Press Windows key + X and type defender. Select Windows Security from the list.
  2. Navigate to the Virus & threat protection and click on Manage settings.
  3. Disable Real-time protection.
  4. Now try to install the application again.

You can also try downloading the installation file again and try to reinstall the software.

Users reported There is a problem with this windows installer package with iTunes, Chrome, Microsoft Edge, and Cisco AnyConnect, but it can also affect any other software.

Note icon
NOTE

Disabling your antivirus protection will leave your system at risk, so use it only with the files you trust. Don’t forget to turn the protection back on once you’re done.

However, for further and stronger thread security, a specialized instrument like ESET Smart Security is highly advised.

3. Run Program Install and Uninstall Troubleshooter

  1. Visit the troubleshooter download page.
  2. Click on Download troubleshooter.
  3. Once the file is downloaded, run it.
  4. Follow the instructions on the screen to complete the process.

Once you run this software it will check and resolve installation-related errors. It’s also worth mentioning that this tool is provided by Microsoft, so you won’t need to take unnecessary risks with suspicious third-party solutions.

4. Check Windows Installer for errors

  1. Right-click the Start menu and and select PowerShell (Admin).
  2. Type the following command in the command line and press Enter: MSIExec
  3. If everything is good, you’ll see the pop-up window with Windows Installer details.
  4. If you see an error report, you should re-register Windows Installer.

In a system as complex as Windows is, you have various services that partake in everything you do. The MSI engine foundation is responsible for the installation, maintenance, and uninstallation of third-party programs.

You don’t need to be a tech enthusiast to get where this is going. If MSI engine (Windows Installer) is down, corrupted, or disabled by mistake, you’ll have a hard time installing anything.

Read more about this topic

  • FIX: Another installation is already in progress error
  • [Solved] The installer has insufficient privileges to access
  • Security Settings Blocked Self-signed Application [Fix]

5. Re-register Windows Installer

  1. Right-click Start and choose PowerShell(Admin).
  2. In the command line, type the following commands and press Enter after each:
    msiexec.exe /unregister
    msiexec.exe /regserver


  3. Close PowerShell and look for changes. If the problem is still there, move to the Step 4.
  4. Press Windows key + R, type services.msc and press Enter.
  5. Locate Windows Installer. It should be at the bottom of the list.
  6. Right-click on the service and select Stop.
  7. Now right-click it again and choose Start.
  8. Restart your computer.

This is a simple solution, and it can help with There is a problem with this windows installer package error 1722 or any other error.

How can I fix Windows Installer package error on Windows 11?

This error affects all versions of Windows, and if you encounter the issue on Windows 11, you should know that all these solutions can be applied to it as well.

Windows 10 and 11 are pretty similar when it comes to core functionality, so most problems can be fixed by using the same solutions.

That should be enough to rid you of the There is a problem with this Windows Installer package installation error.

If you’re having more issues, we suggest reading our Windows Installer Service could not be accessed article for more useful solutions.

Should you know an alternative solution to this, feel free to tell us in the comments section below.

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Posted by Imperatore 2019-05-24T08:16:55Z

Hello, 

i can not update or unistall Chrome on a client.

The error is: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support …….»

The Chrome program is not listed under Installed Programs, then i can not try with the Windows unistall procedure.

Before i start to eliminate folder and reg keys under an hysterical attack, has anyone already solved this problem?

Thanks.

11 Replies

  • Author Gianluigi Fusar Imperatore

    I already tryied it but Google Chrome is not listed.
    I also tryied to find the Chrome guid with regedit, but the Chrome program does not exist for windows!
    But Chrome start and works peefectly.


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  • Author Amirhossein Karimpour

    EminentX


    This person is a Verified Professional

    This person is a verified professional.

    Verify your account
    to enable IT peers to see that you are a professional.

    ghost chili

  • OK, open a command prompt as an administrator and type:

    wmic
    product where «Name like ‘Google Chrome%'» call uninstall /nointeractive


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  • Author Gianluigi Fusar Imperatore

    hello,

    with: 

    wmic product where «Name like ‘Google Chrome%'» call uninstall /nointeractive

    Result: no instances are avaiable.

    Under: 

    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

    I can not find any Chrome GUID key!


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  • Just an idea… how do you start Chrome on that device? Take a look at that Link and open the location.

    It may just be some kind of a web version?


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  • Author Gianluigi Fusar Imperatore

    It opens in program file\Google\Chrome\Application. it is a Windows 10 32 bit.

    I’m using the enterprise msi version on Chrome.


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  • Author Aaron G

    AaronG.


    This person is a Verified Professional

    This person is a verified professional.

    Verify your account
    to enable IT peers to see that you are a professional.

    poblano

    delete this reg key

    HKLM\software\wow6432node\google\update

    and try to install again


    1 found this helpful
    thumb_up
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  • Author Aaron G

    AaronG.


    This person is a Verified Professional

    This person is a verified professional.

    Verify your account
    to enable IT peers to see that you are a professional.

    poblano

  • Author Gianluigi Fusar Imperatore

    hello, this command has removed Chrome: «C:\Program Files\Google\Chrome\Application\74.0.3729.131\Installer\setup.exe» —uninstall —multi-install —chrome —system-level

    But now i can’t install, i get the same error!

    It is a nightmare!


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  • Author Jon Altic

    It appears the standalone version now has logic to remove of the previous installation of google chrome.   So I took out my logic to perform the uninstall before running the new install.  If you have machines in the state where you can’t run the standalone, go to their website and run the install that way.  They you can manually go into program and features and remove the version and then run your standalone version.   I use SCCM (Task sequence) which allows me to control the steps of how google chrome is updated, I removed the steps for the uninstall and now only run the standalone by itself (since it now does the removal for you).   Best of luck


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Sometimes, you can encounter the “There is a problem with this Windows Installer package” error while trying to install an application through an MSI installer. This error occurs if your system can’t run a script, program, or DLL file necessary for such operations. You will also encounter corresponding error messages in each case:

  • Error 1720: There is a problem with this Windows Installer package. A script required for this install to complete could not be run.
  • Error 1721: There is a problem with this Windows Installer package. A program required for this install to complete could not be run.
  • Error 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected.
  • Error 1723: There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run.

Even if they are different errors, you need similar solutions to resolve all of them. First, make sure to log in with an admin account and run the program as an administrator. Some installers require admin privileges to run properly. Also, make sure that there is enough space to install the application.

Table of Contents

Re-register Windows Installer

Windows uses the MSIExec engine to run the MSI installer. If the registration of this engine becomes corrupt, you can’t run such installers. To resolve this issue, you need to unregister and then re-register the engine.

  1. Open Run.
  2. Type cmd and press Ctrl + Shift + Enter to open the Elevated Command Prompt.
  3. Enter the following commands:
    • MSIExec /unregister
    • MSIExec /regserver
      msiexec-unregister-regserver

Restart Windows Installer Service

You will also get this error if the Windows Installer service is not running properly or another instance of the installer engine is already running. We recommend checking for both issues at the same time.

  1. Open Run by pressing Win + R.
  2. Type msconfig and press Enter to launch the System Configuration.
  3. Go to the Services tab and search for Windows Installer.
  4. Make sure the box next to it is checked and press OK.
    windows-installer-service-system-configuration
  5. Now, press Ctrl + Shift + Esc to open the Task Manager.
  6. Go to the Details tab.
  7. Look for msiexec.exe. If it’s there, select it and click End Task.
    msiexec-exe-task-manager-end-task
  8. Then, open Run again.
  9. Type services.msc and press Enter to open Window Services.
  10. Look for Windows Installer and check its Startup Type.
    windows-installer-service
  11. If it shows Disabled, double-click on it and set the Startup type drop-down list to Manual
  12. Click on Start if the Service status indicates Stopped. Otherwise, click Stop and then Start to restart the service.
    start-windows-installer

Restart your computer and check if the issue persists.

Re-register Some DLL Files

Like with the MSIExec engine, your system uses many DLL files while running the MSI installers. You can similarly re-register them to resolve any potential registration issues.

  1. Open the Elevated Command Prompt.
  2. Enter the following commands:
    • regsvr32 Actxprxy.dll
    • regsvr32 Browseui.dll
    • regsvr32 Mshtml.dll
    • regsvr32 ole32.dll
    • regsvr32 Oleaut32.dll
    • regsvr32 Scrrun.dll
    • regsvr32 Shdocvw.dll
    • regsvr32 Shell32.dll
    • regsvr32 urlmon.dll
      regserv32-commands
  3. Don’t worry if you get a “The module was loaded but the entry point DllRegisterServer was not found” error, simply move on to the next command.

Troubleshoot Compatibility

If the error has the code 1721, it might be because the installer is for a previous version of Windows and therefore is not compatible with your current system. In such cases, you need to troubleshoot for program compatibility.

  1. Right-click on the installer and select Troubleshoot Compatibility or Show more options > Troubleshoot Compatibility.
    troubleshoot-compatibility
  2. Select Try Recommended Settings.
  3. Then, click on Test the program.
    program-compatibility-troubleshooter-test-the-program
  4. If the error doesn’t occur this time, go back to the Troubleshooter and select Next > Yes, save these settings for this program.

Install Necessary Windows Features and Updates

The installation of several programs on your system requires certain supporting software components and features. We recommend installing all such programs to prevent suffering from different installation errors. Even if you already have these components, they might have become corrupt, so it’s worth reinstalling them.

  • All available Microsoft Visual C++ Runtime Packages
  • Windows Management Framework
  • Latest .NET Framework

You should also make sure to have the latest version of your Operating System. The newer applications require the most updated OS versions to be able to provide better features.

  1. Open Run.
  2. Type ms-settings:windowsupdate and press Enter to open Windows Update Settings.
  3. Click on Check for Updates to scan for and download available updates or Install now if your computer has already downloaded them.
    windows-update-install-now

Re-download the Installer

It is also possible that the installer you downloaded or transferred is not complete. You can check for such issues by checking its properties.

Select the installer and press Alt + Enter to open its Properties and compare the Size and Size on the disk from the General tab. If the Size on disk is much lower than the Size, the file is not complete.

In such cases, you need to download it again. Also, we recommend you ensure that the installer you download matches the system architecture of your computer while doing so.

Take Ownership of the Temp Folder

Many programs including installers make use of the Temp folder inside AppData to store temporary files. By default, each user accounts have the ownership and permissions of the Temp folder for that account. However, if this setting gets changed somehow, you will encounter many issues, including the above.

In such a scenario, you should see the error code 1723 in the error message, so it’s easier to recognize. You need to take ownership and provide permissions to this folder to resolve the issue.

  1. Open the Elevated Command Prompt.
  2. Enter the following commands:
    • takeown /F %Temp%
    • icacls %Temp% /Grant %userdomain%\%username%:F
      takeown-icacls-temp

Uninstall Application Before Reinstalling

Sometimes the previous software of an application can also interfere with the new installation. In such cases, you need to uninstall the previous application first.

  1. Open Run.
  2. Type appwiz.cpl and press Enter to open Programs and Features.
  3. Look for and select your application. 
  4. Click on Uninstall or Uninstall/Change > Uninstall.
    discord-uninstall
  5. Confirm with Yes and follow the on-screen instructions.

Then, update/reinstall the app again by launching a complete installer. If you can’t uninstall the applications, there may be some app-specific reasons causing such errors. You need to check official websites for what to do in such scenarios.

Remove Pending Installations Using Registry Editor

You will also get this error if you try running an installer when another one is already running on your system. Windows will usually warn you if something like this happens, but it can’t do so if the previous instance of installers is stuck. In such a case, you need to remove all pending installations first.

  1. Open Run.
  2. Type regedit and press Enter to open the Registry Editor.
  3. Navigate to Computer\HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer
    current-version-installer
  4. If the InProgress key is present, delete all the entries inside it.
  5. Then go to Computer HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
  6. If PendingFileRenameOperations is there, delete all of its entries as well.

Install a Different Version of Application

Sometimes, the latest version of the application or its installer may have some bugs that are responsible for such issues. In such cases, you will only encounter the above error while trying to install one application but can successfully install other programs through MSI installers. You need to try installing a previous or different version of the app instead to resolve the issue.

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