Quick assist windows 10 что это

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Quick Assist

Quick Assist in Windows 11
Developer(s)	Microsoft
Included with	Windows 10 and later
Type	Remote controlling feature

Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit.^[1][2][3] It is based on the Remote Desktop Protocol (RDP). It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.

Before Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance.

Overview[edit]

Helpers offering remote assistance can open multiple simultaneous sessions—one for each remote computer. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection. Connect invitations can be sent to multiple recipients—any of which may connect. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed.

Quick Assist is installed by default on Windows clients, but is not available on Windows Server 2008 R2 servers.^[4] The name of the tool differs depending on Windows language; a search for «Quick Assist» in the Start menu will locate the tool regardless of the language settings.

Quick Assist requests a code in order to match users to a session. This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made.

Connection[edit]

Quick Assist uses TCP port 443 and communicates with the following hosts:^[5]

Domain / Name	Description
*.support.services.microsoft.com	Primary endpoint used for Quick Assist application
*.resources.lync.com	Required for the Skype framework used by Quick Assist
*.infra.lync.com	Required for the Skype framework used by Quick Assist
*.latest-swx.cdn.skype.com	Required for the Skype framework used by Quick Assist
*.login.microsoftonline.com	Required for logging in to the application (MSA)
*.channelwebsdks.azureedge.net	Used for chat services within Quick Assist
*.aria.microsoft.com	Used for accessibility features within the app
*.api.support.microsoft.com	API access for Quick Assist
*.vortex.data.microsoft.com	Used for diagnostic data
*.channelservices.microsoft.com	Required for chat services within Quick Assist

The Quick Assist binary is located at «C:\Windows\System32\quickassist.exe»

History[edit]

The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies.^[6] Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods.^[6] The computer can be controlled by both, the support person connecting remotely as well as the one sending the invitation. Chat, audio-video conversations and file transfer are available.^[6]

In Windows Vista, Remote Assistance is upgraded with a standalone user interface and based on RDP 6 and Windows Desktop Sharing API.^[7] Two systems administrators can simultaneously connect to a single computer. Remote sessions automatically reconnect after restarting the computer. It also supports session pausing, built-in diagnostics, chat, file transfer and XML-based logging. It reduces bandwidth requirements for low-speed connections. NAT traversal allows a session to be established even if the user is behind a Network Address Translation (NAT) device, for example, a router in a home network. Remote Assistance is configurable using Group Policy and supports command-line switches so that custom shortcuts can be deployed.

In Windows 7, Remote Assistance is based on RDP 7. An extra option to connect using Peer Name Resolution Protocol is added, called Easy Connect if IPv6 connectivity is present.^[8] With Easy Connect, only a password needs to be shared instead of an invitation file, and two computers can establish a peer-to-peer connection over the local area network (LAN) or the Internet without a relay server. However, Windows Remote Assistance does not support file transfer and clipboard sharing in Windows 7.^[9][10]

Remote Assistance is installed by default on Windows clients, but must be added manually on Windows Server 2008 R2 servers.^[11] Remote assistance sessions may be initiated using the Windows Remote Assistance application available on the Start menu under All Apps → Maintenance^[12] or by invoking msra.exe from command-line interface.^[13]

The original Remote Assistance is included on all releases of Windows 10 as well, but since the Windows 10 Anniversary Update, its Start menu shortcut is removed, effectively hiding it from the user. Instead, a new app called Quick Assist is added.^[14] It has mostly the same functionality and a similar user interface with buttons called Get assistance and Give assistance. The design is like UWP apps. Unlike Remote Assistant, Quick Assist requires the support person to sign in using a Microsoft account before dispensing help.^[15][16]

In November 2021, Microsoft announced a more business-friendly version of Quick Assist, called Remote Help.^[17] While later versions of Windows 10 allowed users and technicians to authenticate against Azure Active Directory, this version includes new integrations such as:

• UAC Elevation
• Remote Assistance Sessions Reports
• Roles Based Authentication (RBAC)
• Management from Intune / the ability to launch from Intune
• Limiting sessions within the organization (Azure AD Tenant)
• Branding
• Conditional Access
• ADFS support

While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user’s computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper’s PC to the cloud service/Microsoft server, and a separate connection from the cloud service to the machine of the person getting assistance. There are no ports opened on the client device’s firewall.

Features comparison[edit]

Feature	Windows Remote Assistance	Windows Quick Assist
Remote assistance for Windows devices	Yes	Windows 10/11
Remote assistance for MacOS devices	No	No
Remote assistance for smartphones	No	No
Viewing through device camera	No	No
Support of multiple screens on the target machine	Yes (all the monitors or clicking Fit to the size and scroll to selected monitor)	Yes (viewing selected monitor or all of them at once)
Keyboard layout used when remotely controlling a machine (the helper needs the keyboard layout to match his/her own computer for efficient assistance)	Using target computer keyboard layout	Using helper’s keyboard layout
Working with elevated privileges	No (the screen blacks-out and the user has to finish the action instead of the helper)	No[18]
Requirement for client software installation	No (installed in Windows by default)	No (installed in Windows by default)
Clipboard sharing (copy / paste text between helper’s and end user’s machine)	No (workaround: pasting via embedded chat window; limited number of characters)	No (workaround: pasting via embedded chat window; limited number of characters)
File transfer (between helper’s and end user’s machine)	No (workaround: via file share or file sharing cloud service)	No (workaround: via file share or file sharing cloud service)
Running scripts remotely (e.g. ipconfig)	No (workaround: scripts have to be copied to the remote machine first and executed from there)	No (workaround: scripts have to be copied to the remote machine first and executed from there)
Pausing remote control session by the end user (temporarily stopping screen sharing)	No (only cancelling the whole session)	Yes

See also[edit]

• Application sharing
• Help desk

References[edit]

Further reading[edit]

Quick Assist is a Microsoft Windows feature that allows a user to view or control a remote Windows computer over a network or the Internet to resolve issues without directly touching the unit.^[1][2][3] It is based on the Remote Desktop Protocol (RDP). It is complemented by Get Help, a feature introduced in Windows 10 that enables the user to contact Microsoft directly but does not allow for remote desktoping or screen sharing.

Quick Assist

Quick Assist in Windows 11
Developer(s)	Microsoft
Included with	Windows 10 and later
Type	Remote controlling feature

Before Quick Assist was introduced in Windows 10, Windows XP and later Windows versions offered a similar feature called Windows Remote Assistance.

Overview

Edit

Helpers offering remote assistance can open multiple simultaneous sessions—one for each remote computer. However, users seeking assistance from helpers can have only one remote assistance session waiting for a connection. Connect invitations can be sent to multiple recipients—any of which may connect. All subsequent connect attempts will be blocked until the first helper disconnects, after which another helper may connect. If the user disconnects the session, the remote assistance application terminates and no further connections are allowed.

Quick Assist is installed by default on Windows clients, but is not available on Windows Server 2008 R2 servers.^[4] The name of the tool differs depending on Windows language; a search for «Quick Assist» in the Start menu will locate the tool regardless of the language settings.

Quick Assist requests a code in order to match users to a session. This will allow the giver to access the computer of the receiver in Administrator mode while allowing the receiver to see the choices the giver made.

Connection

Edit

Quick Assist uses TCP port 443 and communicates with the following hosts:^[5]

Domain / Name	Description
*.support.services.microsoft.com	Primary endpoint used for Quick Assist application
*.resources.lync.com	Required for the Skype framework used by Quick Assist
*.infra.lync.com	Required for the Skype framework used by Quick Assist
*.latest-swx.cdn.skype.com	Required for the Skype framework used by Quick Assist
*.login.microsoftonline.com	Required for logging in to the application (MSA)
*.channelwebsdks.azureedge.net	Used for chat services within Quick Assist
*.aria.microsoft.com	Used for accessibility features within the app
*.api.support.microsoft.com	API access for Quick Assist
*.vortex.data.microsoft.com	Used for diagnostic data
*.channelservices.microsoft.com	Required for chat services within Quick Assist

The Quick Assist binary is located at «C:\Windows\System32\quickassist.exe»

History

Edit

The feature was first introduced in Windows XP as Remote Assistance and based on Remote Desktop technologies.^[6] Remote Assistance in Windows XP is integrated into the Help and Support Centre UI and allows sending invitations to the support person by email, Windows Messenger or saving the invitation as a file and transferring the file across through other methods.^[6] The computer can be controlled by both, the support person connecting remotely as well as the one sending the invitation. Chat, audio-video conversations and file transfer are available.^[6]

 

In Windows Vista, Remote Assistance is upgraded with a standalone user interface and based on RDP 6 and Windows Desktop Sharing API.^[7] Two systems administrators can simultaneously connect to a single computer. Remote sessions automatically reconnect after restarting the computer. It also supports session pausing, built-in diagnostics, chat, file transfer and XML-based logging. It reduces bandwidth requirements for low-speed connections. NAT traversal allows a session to be established even if the user is behind a Network Address Translation (NAT) device, for example, a router in a home network. Remote Assistance is configurable using Group Policy and supports command-line switches so that custom shortcuts can be deployed.

In Windows 7, Remote Assistance is based on RDP 7. An extra option to connect using Peer Name Resolution Protocol is added, called Easy Connect if IPv6 connectivity is present.^[8] With Easy Connect, only a password needs to be shared instead of an invitation file, and two computers can establish a peer-to-peer connection over the local area network (LAN) or the Internet without a relay server. However, Windows Remote Assistance does not support file transfer and clipboard sharing in Windows 7.^[9][10]

Remote Assistance is installed by default on Windows clients, but must be added manually on Windows Server 2008 R2 servers.^[11] Remote assistance sessions may be initiated using the Windows Remote Assistance application available on the Start menu under All Apps → Maintenance^[12] or by invoking msra.exe from command-line interface.^[13]

The original Remote Assistance is included on all releases of Windows 10 as well, but since the Windows 10 Anniversary Update, its Start menu shortcut is removed, effectively hiding it from the user. Instead, a new app called Quick Assist is added.^[14] It has mostly the same functionality and a similar user interface with buttons called Get assistance and Give assistance. The design is like UWP apps. Unlike Remote Assistant, Quick Assist requires the support person to sign in using a Microsoft account before dispensing help.^[15][16]

In November 2021, Microsoft announced a more business-friendly version of Quick Assist, called Remote Help.^[17] While later versions of Windows 10 allowed users and technicians to authenticate against Azure Active Directory, this version includes new integrations such as:

• UAC Elevation
• Remote Assistance Sessions Reports
• Roles Based Authentication (RBAC)
• Management from Intune / the ability to launch from Intune
• Limiting sessions within the organization (Azure AD Tenant)
• Branding
• Conditional Access
• ADFS support

While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user’s computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper’s PC to the cloud service/Microsoft server, and a separate connection from the cloud service to the machine of the person getting assistance. There are no ports opened on the client device’s firewall.

Features comparison

Edit

Feature	Windows Remote Assistance	Windows Quick Assist
Remote assistance for Windows devices	Yes	Windows 10/11
Remote assistance for MacOS devices	No	No
Remote assistance for smartphones	No	No
Viewing through device camera	No	No
Support of multiple screens on the target machine	Yes (all the monitors or clicking Fit to the size and scroll to selected monitor)	Yes (viewing selected monitor or all of them at once)
Keyboard layout used when remotely controlling a machine (the helper needs the keyboard layout to match his/her own computer for efficient assistance)	Using target computer keyboard layout	Using helper’s keyboard layout
Working with elevated privileges	No (the screen blacks-out and the user has to finish the action instead of the helper)	No[18]
Requirement for client software installation	No (installed in Windows by default)	No (installed in Windows by default)
Clipboard sharing (copy / paste text between helper’s and end user’s machine)	No (workaround: pasting via embedded chat window; limited number of characters)	No (workaround: pasting via embedded chat window; limited number of characters)
File transfer (between helper’s and end user’s machine)	No (workaround: via file share or file sharing cloud service)	No (workaround: via file share or file sharing cloud service)
Running scripts remotely (e.g. ipconfig)	No (workaround: scripts have to be copied to the remote machine first and executed from there)	No (workaround: scripts have to be copied to the remote machine first and executed from there)
Pausing remote control session by the end user (temporarily stopping screen sharing)	No (only cancelling the whole session)	Yes

See also

Edit

• Application sharing
• Help desk

References

Edit

Further reading

Edit

Приложение «Быстрая помощь» в Windows 10 служит для оказания поддержки человеку, работающему на другом компьютере. Приложение Quick Assist (быстрая помощь) появилось в операционной системе, начиная с версии Windows 10 1607 (Anniversary Update).

Быстрая помощь Windows 10 поможет получить удаленный доступ к компьютеру для устранения неполадок. При помощи приложения, более опытный пользователь может оказать поддержку менее опытному юзеру по интернету.

Пользователи часто сталкиваются с различными проблемами на компьютере. В работе системы и программ случаются неполадки, или при нормальной работе операционной системы, неопытный пользователь не может применить необходимые настройки в ОС или в программах и т. п. Для быстрого решения проблем, устранения неполадок, необходима помощь более подготовленного пользователя.

Выходом из подобных ситуаций станет использование специализированных приложений для удаленного доступа к компьютеру, произведенных корпорацией Майкрософт, или созданных сторонними производителями, например, популярная программа TeamViewer.

Майкрософт имеет программу Microsoft Remote Desktop (удаленный рабочий стол), встроенную в операционные системы Windows 10, Windows 8.1, Windows 8, Windows 7, начиная с редакции Pro (Профессиональная) и выше. В приложении Microsoft RDP для своей работы требуются дополнительные настройки.

Быстрая помощь не имеет настроек, приложение работает во всех редакциях операционной системы Windows 10, начиная с самой младшей версии ОС. Это самый простой и быстрый вариант для получения удаленной поддержки.

Ранее подобное системное средство называлось Удаленный помощник, которым могут воспользоваться пользователи Windows 8.1, Windows 8, Windows 7, Windows Vista и Windows XP.

Для использования приложения на компьютере, необходимо соблюдение обязательных условий:

• перед началом сеанса пользователь, оказывающий помощь, должен выполнить вход в свою учетную запись Майкрософт, для пользователя, получающего помощь, это требование не обязательно;
• на обоих компьютерах должна быть установлена операционная система Windows 10, начиная с версии 1607 и выше.

В том случае, если у вас нет учетной записи Microsoft, создайте ее, это не займет много времени. Помимо прочего, учетная запись может пригодиться для активации Windows 10, после переустановки операционной системы, если на компьютере используется цифровая лицензия, например, после обновления до Windows 10.

Пользователь, выполняющий поддержку, временно становится администратором удаленного компьютера, поэтому заранее позаботьтесь об ограничении доступа к личным данным: скройте или переместите приватную информацию с Рабочего стола.

Приложение можно запустить из меню «Пуск», или после ввода выражения «быстрая помощь» в поле «Поиск в Windows».

После входа в меню «Пуск», в списке программ найдите «Стандартные — Windows», кликните по приложению «Быстрая помощь».

Откроется окно быстрой поддержки (Майкрософт), в котором предоставляется другому человеку удаленный доступ к компьютеру через интернет, для помощи в устранении возникших неполадок.

В окне «Быстрая помощь» находятся два элемента управления:

• Получить помощь — вы разрешаете взять управление над вашим компьютером человеку, которому вы доверяете.
• Оказать помощь — вы помогаете другому человеку устранить неполадки на его компьютере по удаленному подключению.

Получение удаленного доступа к компьютеру оказывающего поддержку в приложении Быстрая помощь Windows 10

Для удаленного подключения к рабочему столу другого компьютера, выполните следующие действия:

1. Если вы оказываете помощь другому человеку, запустите программу на компьютере.
2. Нажмите на элемент «Оказать помощь».

1. В следующем окне необходимо ввести данные своей учетной записи Майкрософт (можете сразу создать учетную запись): логин и пароль, а затем нажмите на кнопку «Далее».

1. В окне «Поделиться кодом безопасности» отобразиться шестизначный код безопасности, который действует, в целях безопасности, в течение ограниченного периода времени (10 минут).

Передайте код безопасности своему партнеру любым удобным способом: по электронной почте, сообщением в мессенджере (WhatsApp, Skype, Viber, Telegram и т. д.), продиктуйте по телефону, пришлите по SMS и т. д.

Получение поддержки в приложении Быстрая помощь Windows

По умолчанию функция удаленного помощника включена в настройках операционной системы. Если параметры Windows менялись, вы можете проверить готов ли ваш ПК к получению посторонней помощи:

1. Нажмите на клавиши «Win» + «R».
2. В диалоговое окно Выполнить вставьте команду «SystemPropertiesAdvanced» (без кавычек), а затем нажмите на «Enter».
3. В окне «Свойства системы» откройте вкладку «Удаленный доступ».
4. Убедитесь, что в опции «Удаленный помощник» установлен флажок в параметре «Разрешить подключение удаленного помощника к этому компьютеру».

Если эта функция системы выключена, включите данный параметр удаленного помощника на своем устройстве.

Для того, чтобы получить помощь на удаленном компьютере, выполните следующие шаги:

1. Запустите приложение на своем компьютере.
2. В окне «Быстрая помощь» нажмите на элемент «Получить помощь».

1. В окне «Ввести код», в поле «Код» введите полученный код безопасности, а затем нажмите на кнопку «Отправить».

1. В окне «Демонстрация экрана» необходимо дать согласие на просмотр файлов и управление вашим компьютером. Нажмите на кнопку «Разрешить».

Использование приложения Быстрая помощь в Windows 10

После завершения соединения между компьютерами, на компьютере оказывающего помощь откроется удаленный рабочий стол в окне приложения «Быстрая помощь», помещенный в рамку. На компьютере пользователя получающего помощь, экран ПК также обведен рамкой.

В любой момент времени, каждый из пользователей может отключить приложение для выхода из сеанса. Человек, которому оказывают поддержку, может поставить демонстрацию экрана на паузу на своем компьютере.

Для более удобного управления удаленным компьютером, разверните приложение во весь экран. В правом верхнем углу отображается пользовательский режим: администратор.

В верхней части окна программы Быстрая помощь на компьютере администратора находятся элементы управления приложения:

• Выбор монитора — для выбора монитора, если имеется несколько мониторов.
• Добавить примечание — можно рисовать или писать на Рабочем столе удаленного компьютера.
• По размеру экрана — управление размером окна демонстрации экрана.
• Перезагрузить — выполнение перезагрузки удаленного устройства, сеанс быстрой поддержки возобновится автоматически.
• Диспетчер задач — запуск Диспетчера задач на удаленном компьютере.
• Приостановить — приостановка сеанса.
• Завершить — завершение сеанса с удаленным компьютером.

Для более понятного объяснения, с помощью «пера» можно написать или нарисовать на удаленном рабочем столе поясняющие знаки, предварительно выбрав нужный цвет. После завершения пояснений, очистите примечания с помощью инструмента «стерки».

После завершения оказания поддержки, закройте приложение на компьютере. Можете отправить отзыв о работе программы в Майкрософт, написав сообщение в специальном поле.

Выводы статьи

Приложение Быстрая помощь Windows 10 (Quick Assist) предоставляет поддержку для устранения неполадок на удаленном компьютере. Другой пользователь, которому вы доверяете, получает временное управление над вашим компьютером через интернет, для оказания помощи с помощью встроенного средства операционной системы.

Быстрая помощь Windows 10 (видео)

Microsoft Quick Assist is a preinstalled application in Windows 10 version 1607 and later, as well as Windows 11. This is a Windows-native application that can be used as an alternative for TeamViewer, AnyDesk, etc., that lets you view or take control of a remote PC over the internet.

Previously, this app only came preinstalled on the Windows OS. However, this app was moved to Microsoft Store a while back for greater performance and security optimization.

In this article, we show you how to use the app to establish a remote desktop connection using Quick Assist, how to install and uninstall it if needed, and everything else there is to know about the app.

What is Microsoft Quick Assist

Quick Assist is an application from Microsoft which is an improvement on top of the legacy Remote Desktop Connection applet. This app uses your Microsoft account (Microsoft 365 or standalone Microsoft account), an active internet connection, and an authentication process so that a remote desktop connection can be established.

This application is designed with the intention of users needing remote assistance with their Windows computer from technical support when needed. Using Quick Assist, one no longer needs to download and install a third-party application like TeamViewer or AnyDesk.

Quick Assist uses the 443 port, the same as HTTPS, to establish the remote connection, and is encrypted with TLS 1.2.

If Microsoft Quick Assist is installed on your computer, then you can open it by searching for it from the Start menu, or by pressing the CTRL + Windows Key + Q shortcut keys.

Now before we show you how to use the app, there are a few things you must know.

Before You Begin

Here are a few things that you ought to know before establishing a remote connection using Quick Assist:

• Unline Remote Desktop Connection, a connection can be established using Quick Assist online, and the remote PC does not necessarily need to be on the same network as yours.
• Both of the computers need to be running at least Windows 10 version 1607 or later. To check which Windows version you are running, type in “winver” in the Run Command box.
• It is not necessary for both PCs to have the same OS build, as long as it meets the minimum version requirements.
• Since there is an authentication process involved, the person who requires the assistance needs to be available on the remote PC to allow a connection to be established.
• If you are the one providing the assistance, then you need a Microsoft account to log into the app.
• You cannot hear any sounds from the remote computer during a Quick Assist session. However, you can communicate with the person available at the remote end using other methods discussed below.
• Unlike most third-party apps, the person providing the assistance must generate a code for authentication and share it with the person who needs assistance.
• The generated code is only valid for 10 minutes and must be used within that time frame to establish a connection.

Let us now show you how to use the Quick Assist app to establish a remote desktop connection.

How to Establish a Remote Connection using Quick Assist

The method below showcases the steps that need o be applied on both of the computers involved in a Quick Assist connection.

For reference, we will assume that “Machine A” is the computer from where the assistance is being provided, and “Machine B” is the computer where assistance is needed.

1. Machine A: Launch the Quick Assist app either using the Start menu or using the CTRL + Windows Key + Q shortcut keys.

2. Machine A: Click “Assist another person.”

   

3. Machine A: Sign into the app using your Microsoft credentials.

   If you don’t have one already, you can sign up for free.

4. Machine A: Once signed in, share the security code with the person available at Machine B.

   

5. Machine B: Enter the shared security code (while it is still valid) and click “Share screen.”

   

6. Machine A: Choose whether to only view the screen or take full control, then click Continue.

   

7. Machine B: Allow the person on Machine A to view your screen by clicking Allow.

   

That’s it! The person on Machine A will now be able to view your screen/take control of your PC while the person on Machine B will be able to see what is happening.

At this point, the user on Machine B can leave their seat and allow Machine A to make any unsupervised changes to your computer.

You may now perform the necessary action to provide assistance to the remote user as needed. However, note that they can still use their keyboard and mouse to take over, which may hinder your remote work.

Now that you have successfully established a connection, let us show you the tools which the assistor can use on the remote computer using Quick Assist.

Tools in Microsoft Quick Assist

Once a connection is established, the user on the PC providing the assistance will be able to see a toolbar at the top of the window.

The list below denotes the tools going left-to-right, and what each of those can be used for.

• Select Monitor: If the remote PC has multiple monitors, you can switch between them using this tool.

• Pen: You can use a pen in different colors to write or highlight a portion of the screen to instruct or talk to the remote user, which they will also be able to see.

  

• Actual Size: Fits the entire remote screen within the Quick Assist window, as per its actual resolution.

• Toggle Instruction Channel: Using this tool, you can send and receive text messages across the two computers using Quick Assist.

  

• Restart: This command restarts the remote computer and then reconnects to it using Quick Assist. Although this method does not require connecting using a new code, it still requires the remote PC user to allow you to establish a connection again.

• Task Manager: This button opens the Task Manager without needing to press any shortcut keys or search for it.

• Pause: This will pause the remote desktop connection and you will no longer be able to view the remote computer unless the connection is Resume.

  Note that the user on the remote computer can also pause the connection by clicking the Pause button visible to them inside their toolbar.

  

• Leave: This will terminate the remote connection.

When selecting most of the tools discussed above, you need to exit them before using another tool.

Up until now, we have discussed everything there is you need to know to use Microsoft Quick Assist. However, if you do not have one on your PC, you can install it from Microsoft Store.

Download and Install Microsoft Quick Assist

Perform the following steps to install Quick Assist in case it has been deleted, or you do not have one:

1. Open the Microsoft Quick Assist page in Microsoft Store using any web browser.

2. Click “Get in Store app.”

   

3. Now click “Open Microsoft Store.”

   

   The Microsoft Store app will now launch.

4. Click Install.

   

Microsoft Store will now download and install Quick Assist on your computer, which you may then open directly from the Store app by clicking “Open,” by searching for it in the Start menu or using the CTRL + Windows Key + Q hotkeys.

Uninstall Microsoft Quick Assist

If you do not use Microsoft Quick Assist, you can remove it from your PC just like any regular app. Here’s how:

1. Navigate to:

   Settings app >> Apps >> Installed apps

2. Search for Quick Assist.

   

3. Click on the 3 dots in front of the app and then click Uninstall.

   

4. Click “Uninstall” again.

   

The app will now be removed from your computer.

If needed, you can download ita gain from Microsoft Store when needed.

Final Verdict

If you are not looking to SSH or Telnet to other computers and mostly have to establish remote connections to Windows computers, then Quick Assist might be ideal for you.

Since it is a Windows native app, you do not have to download/install any third-party applications. Plus, the app uses secure encryption to keep your connection safe and reliable. Of course, it would help if both the computers had a good internet connection.

Let us know what you think of the Quick Assist app in the comments below, and how it compares to other remote desktop applications.

Frequently Asked Questions (FAQs)