Ошибка 0x00000077 принтер windows 10

В очередной раз попытавшись распечатать документ через свой локальный (сетевой принтер), может увидеть ошибку печати с кодом 0x00000077. Принтер в Windows 10, вероятно, начал работать неправильно после обновления операционной системы или повреждения каких-то локальных файлов. Но наибольшая вероятность сводится к тому, что выбранный устройством портом просто закрыт. В любом случае, есть у нас одно решение, которое получило много положительных отзывов на форумах.

Один из вариантов сообщений:

Операция не может быть завершена (ошибка 0x00000077).

Система не поддерживает запрашиваемую команду.

Как убрать ошибку 0x00000077?

Вот, что вам нужно сделать, чтобы отступила ошибка печати 0x00000077 сетевого принтера:

Нажимаем комбинацию Win + R, вводим в строку regedit и нажимаем Enter.
Переходим по пути HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers.
Удаляем записи в данной ветке реестра.
Очищаем содержимое в папке HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Printers.
Открываем «Панель управления», а затем – «Устройства и принтеры».
Нажимаем на клавишу «Добавить принтер» и среди вариантов выбираем «Добавить локальный принтер».
Жмем на кнопку «Создать новый порт», используем локальный порт.
Указываем имя принтера, а затем путь в таком формате: \\(имя компьютера)\(имя принтера).

Обычно ошибка печати 0x00000077 уходит в результате данной процедуры, но не стоит исключать вероятность, что проблема с портами связана с брандмауэром или UAC. Рекомендуем на время отключить средства защиты и проверить, сработает ли инструкция еще раз. Желаем удачи!

Источник

Several computer users have been complaining about experiencing Printer Error 0x00000077. When this error shows its ugly head, it tends to make it impossible for users to complete print jobs, and as such, they’ll continue to receive the error message:

Operation could not be completed (error 0x00000077). The system does not support the command requested.

Folks who are having problems with their printer where error code 0x00000077, must not worry because it is fixable. Just follow the steps we have laid out below and things should return to normal.

Power down the printer and then On it
If Optional printer updates are available, install them
Run Printer Troubleshooter
Reinstall the Printer software & driver

1] Power down the printer and then On it

It is possible to solve this issue by powering down the printer, and from there, unplug all connecting wires, and that includes the power cable. After you’ve done all of that, wait for a few seconds, then reattach all wires.

Finally, power on the printer and check if things are working in the way they should. If all goes well, error code 0x00000077 should now be a thing of the past.

2] If Optional printer updates are available, install them

Optional updates are not very important in some situations, but they could be in this one. Therefore, you may need to download them.

Open the Settings app by pressing the Windows key + I, and right away the Settings app will appear.

The next thing you will want to do here is to scroll down to the bottom via the left panel and be sure to select Windows Update.

You will now want to select Advanced Options > Optional Updates. If there are any updates available, then please select them, and from there, click the Download and Install button, and that’s it.

All you have to do now is restart your Windows computer, then check if error code 0x00000077 is still being a nuisance.

3] Run Printer Troubleshooter

Run the Printer Troubleshooter and see if it helps.

4] Reinstall the printer software and driver

In some cases, error code 0x00000077 is related to driver problems with your printer, so what can we do? Well, the best step here is to uninstall the software and drivers from the root level, then reinstall them.

Open Windows Settings
Select Apps > Apps and features
Locate the Printer
Click on the 3-dots and select Uninstall.

Next, you need to remove the printer.

Open Windows Settings
Select Bluetooth and devices > Printers and scanners
Locate and open your Printer
Click on the Remove button.

Restart your computer.

Finally, navigate to the official printer website and download the correct printer driver & software for your particular device. Once installed, everything including drivers should now work normally as intended.

let us know if this helped you fix the printer problem.

Read: Printer says Out of Paper but has Paper

How do I fix operation Cannot be completed?

Press the Windows key + R to fire up the Run dialog box
Type Regedit, then hit the Enter key to launch the Registry Editor
Go to HKEY_CURRENT_USER \ Software \ Microsoft \ Windows NT \ CurrentVersion \ Windows
Right-click on the Windows folder, then select Permissions
Highlight the Administrators option, then be sure to check the Full Control box, and be certain to hit OK
Highlight your username from here, then check the Full Control box, then click on OK
Finally, you must delete the registry values known as LegacyDefaultPrinterMode, and UserSelectedDefault if they exist.
Set y our default printer again then check to see if things are working fine.

How do I get my printer out of error mode?

In most situations, simply restarting both your printer and computer can be the only solution required to get your printer out of a state of error. All you have to do is power down your printer and computer completely, then leave them like that for a few minutes, and from there, restart them again. Finally, check to see if the printer is still experiencing errors.

What is a printer?

A printer is an electronic device that accepts text files and images from a connected computer and transfers such files to a medium, particularly, paper. The printer can be connected to a computer via wires or a wireless connection.

What are printer types?

At the moment, there are two types of printers, and they are usually categorized as 2D and 3D printers. 2D printers are capable of printing text and images onto paper, while 3D printers are designed for creating physical objects.

Источник

Users who tried to upgrade to Windows 11 and failed now encounter a peculiar problem with the printer. When trying to print a pdf, error code 0x00000077 Operation could not be completed appears and the job fails . Sometimes, this error also shows when running a Test print. Furthermore, this issue occurs on some of the common users who are running Windows 10 or 11.

Full Error message is like “Operation could not be completed (error 0x00000077), The system does not support the command requested.”. This issue generally happens due to glitches in the printer’s driver, incorrect registry entries, bugs in Windows update, and incorrect connection between printer and laptop or computer.

Here is how to fix Printer Error 0x00000077 in Windows 11 or 10 –

Way-1: Reinstall Driver

The root cause of this network printer problem is driver in abundant cases is outdated or malfunctioning driver. The flawful drivers might be updated or reinstalled using the default Windows tool which was previously noon as administrative tool Device Manager. However, a number of third-party programs claim to perform the same task in simpler mode but in my opinion, you should avoid them until this doesn’t seem compulsory. Here because the Device Manager stands far ahead of them for the update or reinstall work, follow the steps –

Press Windows and X keys.
Select – Device Manager.
When the tool is open look for the printing device that is creating problems.
If you are unable to find it click on View.
From the drop-down menu, select – Hidden devices.
Now get at the printer and double click on it.
Right click on the affected device.
Choose – Uninstall device.

On the pop-up that prompts, leave the checkbox unchecked.
Select Uninstall.
Reboot your computer.
Try to print and see if the error still persists. If yes then follow the next method.

Way-2: Update printer Driver

Presence of Obsolete driver is again one of the most common reasons for printer error 0x00000077 in Windows 11 and 10 as well. Because of being outdated the driver software becomes either incompatible or corrupt. Instead of running the device, the app starts creating conflicts with the components of the system. In these circumstances, when you try to print a pdf or document, the driver fails to support it and Windows throws the error code. So in order to fix the network printer problem, you need to update driver using the following instructions –

Right-click on the Start.
Choose – Run.
Type – devmgmt.msc.
Press Enter.
Double click on the printing device to disclose the items under it.
Go to the correct device and right-click on it.
Select – Update driver.

Once a window appears, click on Install the best driver automatically.
Restart the machine.
Start printing and see if you become successful.

Way-3: Detach and reconnect the cords

Sometimes loose or incorrectly fit cords might prevent the printer from working good and cause the error to appear. So before pursuing coming solutions you need to carefully check the wire that connects the printer and PC. It would be better to pull it out and fit again correctly. Also, check the connection of the printer with the electric board and make sure it is perfect. Once checked, start the device, print the PDF, and see if the error is resolved.

Way-4: Remove the installed Printer software from everywhere in the system

With every printer, the company provides software which you have to install in order to run the printer successfully. Also, the same software is available in Microsoft Store that can better behave with Windows 10 and 11. It is recommended to use Microsoft Store app instead of the third-party printer software to conveniently run the printer. For this, remove the software from everywhere in the system by moving with the steps –

Click on Search from the taskbar.
Type Control.
Once the Control panel opens, set View by Small icons or Large icons.
Click on Devices and Printers.
In the Devices and Printers window look for your Printer.
If you find it listed then right-click on it.
Select Delete or Remove Device.
Now press “Windows Key and R”.
Type printui.exe /s.
Click OK.
Go to the Drivers tab.
Look for the Printer driver.
If you see it click on it and select Remove from the bottom.

Select – OK.
Delete all instances of the same.
Click Apply then OK on the Print Server Properties windows.
Exit Devices and Printers.
Restart the computer.

Way-5: Download official app from Microsoft Store

You have to use the app in the store rather than the software for better performance and avoid issues. So follow the steps and install the app –

Press Winkey+R.
Type appwiz.cpl.
When the Programs and features window comes, find the Printer software.
Right-click on the application.
Select – Uninstall.
Click Yes on verification prompt and follow the onscreen instructions until the the app is completely uninstalled.
Now, click on Start.
Select – Microsoft Store.
In the search bar, type the name of the printer you have.
Select the proper result.
Click on Get or install which is showing there.

Allow the app to download and install and open it.
Connect the printer through the app.
Check whether the printing work is proceeding correctly or any error is shown.

Way-6: Remove recently installed Windows update

Windows update has been a major reason behind printer problems in Windows 10 and 11. You might have heard printnightmare bug which badly affected print jobs for numerous users running Windows 10. In this concern, we have already covered many posts and written solutions – Fix Printer Error 0x0000052e KB5006738 in Windows 10, Fix Printer Error 0x0000011b KB5005565 in Windows 10 and Fix Printer Error 0x00000709, 0x0000011b KB5006670 Windows 10.

Therefore when printer error 0x00000077 appears there might be a buggy Windows update in the scenario. Now comes to the point where you have to ensure whether a certain Windows update is causing the issue. For this, recall your memory that before the error started Windows has installed an update or not. If yes then good otherwise check the Windows update history to make sure. Once ensured, uninstall the Windows update and the printer issue will be fixed. Follow the guidelines for the complete process –

Click on Search.
Type updates.
Hit Enter.
When the Settings app loads, click on View update history.
On the next page, check the dates Windows updates in the list attentively. If any update is installed nearby and before the occurrence of the error then note down its KB number.
Scroll up and move to the top of the page.
Click on Uninstall updates.
When on a separate window, select the KB number.
Click on Uninstall.
If a verification pop up shows, click on Yes.
Hopefully, the error shouldn’t occur now.

Way-7: Check for Windows update and install

Microsoft, as usual, has a track on issues that appear to a mass number of users or occurs due to buggy Windows update. Once known, the company hands it over to a Windows expert or a team of engineers to find a resolution. As soon as they submit the fix Microsoft pushes this with a patch that you need to install. So when Operation could not be completed (error 0x00000077) is generated there is possibility that a patch has been already pushed and you need to install it only. So, go with the following steps –

Press Windows and I keys simultaneously.
Select – Update & Security.
On the next page, click on Check for updates.
Allow the system to download the updates if pending.
Once you see a prompt, select Restart now.
Printer error 0x00000077 must be fixed now.

Way-8: Modify Registry

When you tried to upgrade your computer to Windows 11 and failed and then printer error started you need to modify the registry entries to fix it. In this case, mostly bad driver level issue is created and shared network printer requires to be removed from registry. Here are the steps –

Click on Start.
Type – regedit.
Press Enter.
Select Yes on UAC prompt.
Copy the below location address and paste into the address bar of Registry Editor –

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\YourPrintServerName\Printers

On this path, if you might notice zombie printers such as Printers{D6B632BD-0B84-49D6-8814-626BD5D8E969}, 4, each with a trailing number.
Delete these entries and then restart the print spooler service.
For this, press Winkey and R.
Type – Services.msc.
Hit Enter.
Once the Services Window opens, find Print Spooler.
Right click on this service and select Restart.
Finally, restart the computer and the Printer error will be fixed hopefully.

Methods list:
Way-1: Reinstall Driver
Way-2: Update printer Driver
Way-3: Detach and reconnect the cords
Way-4: Remove the installed Printer software from everywhere in the system
Way-5: Download official app from Microsoft Store
Way-6: Remove recently installed Windows update
Way-7: Check for Windows update and install
Way-8: Modify Registry

That’s all!!

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Источник

Recently, a few users complained of getting into a Printer Error 0x00000077 after they upgrade their operating system to Windows 11. This error may also occur when you try upgrading to Windows 10 latest version from its older versions. When this occurs, any print job won’t be completed, and you receive an error message. This error may also occur when you are testing your printer for the first time.

Operation could not be completed. (Error 0x00000077)

Whatever the reasons behind this error code, we will look into all of them one by one. Apart from knowing the reasons behind it, we will also look into six fixes that should resolve this issue on Windows 11/10 PC.

What causes Printer Error 0x00000077?

Though this error might occur because of several issues, we will adhere to the most probable ones. Most likely, this error occurred because of these reasons –

Loose connecting wires or power cables
After you install a cumulative update
Pending optional driver updates
Using an external security application
You have installed the printer drivers incorrectly
Corrupted registry entries

If you are getting an error code 0x00000077 while using your printer or printing documents, attempt these fixes one after another. We suggest applying them in the exact order as guided below. However, if you do know the reasons behind its occurrence, you may apply that particular solution as well.

1] Power off your Printer and unplug/replug its connecting wires

Sometimes, a loose connecting wire or the power cable might also result in a similar error code. Try turning off your Printer and then remove all the connecting wires and the power cable. Wait for a few minutes, do the connection, and check if your Printer starts working all right.

2] Remove Lately installed Cumulative Updates

Most of the time, printer errors including 0x00000077 occur after you upgrade your operating system to its recent OS Build. Though it is mentioned in the release note itself that you might encounter printer-related issues, users often let go of such messages.

Well, now that you are already facing a printer error, you have three options to choose from –

Wait for the next cumulative update: Assuming Microsoft has already mentioned getting this error code, they must have already started working on that error code. Wait for one or two security updates, and this error will get resolved automatically.
Uninstall the previously installed cumulative update: This is the perfect way of avoiding getting into any printer-related issue on a Windows 11/10 PC. Just visit Settings > Windows Update, look for the update history, and uninstall the recent patch updates.
Try the below solutions: Only when the above fix fails to resolve the error code 0x00000077, try the solutions discussed below.

3] Install Optional Printer Updates

All drivers should function properly and remain up to date on Windows PC. Failing this, your printer may throw an error code 0x00000077 when a print job is given. Go and check if there is any pending optional update for your computer. If you do find any driver update while checking for it via Windows Update, download and install that on your PC. To do so, you may follow these easy steps –

Press Win + I to launch Settings.
Click Windows Update and hit Check for updates.

Note: Windows 10 users may browse to the below path instead and hit Check for updates.

Settings (Win + I) > Update & Security > Windows Update

The system will connect to Microsoft servers and check for any pending updates.
If it does find any driver updates for your PC, the optional updates link will come into view.
Click over this link, mark all the checkboxes, and hit “Download and Install”.
Wait for a while the system is installing pending updates on your computer.
Once this is over, restart your Windows PC and check if the error 0x00000077 resolves.

4] Uninstall the native software and then reinstall it

Whenever you first use a printer, you are required to install the program that comes along with the printer. With time, this software too becomes outdated and requires an update. Visit your printer’s official site and look for the latest patches there. If you face difficulty finding it, you may contact its manufacturer and ask for the recent patch update.

Alternatively, you may also look for any driver updates by visiting Device Manager. This method will work only on PCs that have older versions of Windows 10 installed on them. Here’s how to attempt this solution –

Press Win + S, type Control Panel in the text field, and hit Enter.
Use the drop-down menu next to View by and select Large icons.
Select Devices and Printers.
Locate your printer on the upcoming window, right-click on that, and hit Remove device.

A confirmation window might pop up next, hit Yes.

Now that you have disconnected your printer from your PC, follow these steps to remove it wholly –

Press Win + R to launch the Run dialog.
Type “printui.exe /s” and hit OK to open Print Server Properties.
Go to the Drivers tab and remove your printer from here as well.

Click Apply then OK to confirm the recent changes.
Come out of the current window and restart your PC.

Sign back into your device again and connect your Printer afresh to your computer.

5] Try the official app from Microsoft

With the launch of Windows 11, Microsoft has increased the app integration from its Store app. So, to avoid any issues and increase performance, one should always install the software via Microsoft Store. Before you proceed ahead and install the official app, make sure to delete the existing program. Here’s how to remove any software in Windows 11 –

Press Win + X and select Apps and Features.
On the right pane, scroll down to the printer app, click the three dots, and hit Uninstall.
A confirmation window will pop up next, hit Uninstall again.
Restart your PC and when it does, launch Microsoft Store.
Search for your printer app here in the Store app.
Click Get and then Install to have this app installed on your computer.

You may now connect your printer using this app and print documents without getting into any issues.

6] Configure the Registry

If none of the above solutions work to resolve this error code, modifying the related registry should address this problem. Here’s what you need to modify on your Windows 11 PC –

Press Win + R to launch the Run dialog.
Type “regedit” on it and hit OK.
When the UAC prompts, click Yes.
Inside the registry, browse the below path –

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Print\Providers\Client Side Rendering Print Provider\Servers\YourPrintServerName\Printers

Once you are there, look for what is present inside the Printers folder. You may see several printers bearing arbitrary alphanumeric numbers.
Delete all such entries, and once this completes, close the registry.

Now, open the Services window and search for Print spooler service on it. When you find this service, right-click on it and choose the Start/Restart option. Reboot your PC and check if the error code 0x00000077 resolves now.

What is an INF file?

When you download a driver package online, it contains an INF file. This file is basically a setup file that helps to install any driver correctly on your computer. Moreover, this file stores information like –

Location of the catalog file (one which contains the digital signature of all the files in a driver package).
List of Source files that are to be copied to the system.
Information about supported system architecture.
And, the true name of the printer driver.

How do I fix the Print Error?

If you are unable to perform a print job on your computer, you may consider applying the below fixes one after another. These solutions will check for the real culprit and help you to overcome the printing issue.

Unplug and restart your computer
Check cables or Wireless connection
Restart the Print spooler service
Uninstall and reinstall the print drivers
Change your printer’s status to Online

After you apply these fixes, check if you can print documents from your Printer normally. In case you are still struggling with the same issue, let’s know in the comment section.

Источник

Hi@CB_007,

Welcome to the HP Support Community! I’d like to help!

I understand that you are getting 0x00000077 error, I am glad to assist you.

This seems to be a driver issue, uninstall the printer driver from root level and reinstall the driver to fix the issue.

Perform root level uninstallation to remove all the printer related software’s.

In Windows, search for and open Programs and Features.
Select your HP printer.
Select Uninstall.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose «Delete» or «Remove Device.”
Open up the run command with the «Windows Key + R» key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
Select OK.
Remove all instances of the same.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
Restart the PC again.

Download and install the printer using HP Smart app

Click here to download.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

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