Практически все те, кто увидел у себя на экране ошибку с кодом 30015-11 (3221225506), стали ее свидетелями при попытке установить Microsoft Office. При чем не так важно, какая у него версия: 2013, 2016 или 2019. Причинами могут стать как довольно банальные, так и более сложные проблемы. В некоторых случаях без дополнительного программного обеспечения не обойтись. Сейчас мы рассмотрим основные причины ошибки и способы ее устранения.
Что-то пошло не так. Извините, мы столкнулись с проблемой. Зайдите в Интернет, чтобы получить дополнительную помощь. Код ошибки: 30015-11 (-1073741790).
Причины
Нередко речь идет о каких-то системных проблемах, которые сложно поддаются исправлению вручную. Помимо этого, есть вполне понятные причины появления сбоя:
- конфликт с другими версиями офисного пакета;
- блокировка работы программы средствами защиты операционной системы;
- неактивные службы.
Как исправить ошибку 30015-11 (-1073741790)?
Самое эффективное решение, исходя из опыта других пользователей, это установка и использование диагностического инструмента. Microsoft распространяет утилиту, которая умеет обнаруживать и исправлять различного рода неполадки, связанные с установкой, обновлением и удалением офисного пакета программ. В данном случае предлагаем полностью удалить старый софт от этого разработчика, чтобы он не мешал в новой установке.
Что нужно сделать:
- Перейти на официальную страницу с инструментами для восстановления правильной работы Microsoft Office.
- В разделе Microsoft Support and Recovery Assistant жмем на кнопку «Download» и устанавливаем полученную утилиту.
- Выбираем установленный Microsoft Office и удаляем его.
- Пытаемся выполнить установку, если это не сработает пробуем инструмент Setup Office.
Также на время установки уместно отключить средства защиты: как встроенные, так и внешние. Так больше шансов избежать неполадок с инсталляцией Microsoft Office. Некоторые рекомендуют отключить и службу защиты программного обеспечения (Microsoft Software Protection). Попробовать стоит. Среди прочего можно попробовать проверить ключ Windows, чтобы система была правильно активирована.
Error code 30015-11 (255) : Microsoft office application is now an important element of our day to day life as it deals about our studies, work, business etc. And as it is a development era Microsoft has launched the well developed and secured products such as Office 365 and Office 2016 and also Office 2013 which was precede of Office 365 and Office 2016. You could buy the Office product from Microsoft product list or store .And in some cases the installation or update of Office may end up with Error code 30015-11 (255)
Step 1. Temporarily disable Firewall and Antivirus
Error code 30015-11 (255) while installing or updating the Microsoft Office may occur in case of Network or firewall restriction. The network rules or firewall rules in the network/computer may block the installation of Office program or its updating as a part of their security measurements. These firewall rules and Antivirus are implemented on the computer by the network provider or the computer user on its core system or registry.
You could fix the Error code 30015-11 (255) by disabling the firewall or antivirus temporarily or you could fix the Error code 30015-11 (255) by making creating an exceptional rule for Microsoft Office installation or update.
Follow the steps to disable Firewall:
Step 1. Open “control panel”
Step 2. Navigate to “system and security” and then to “Windows Firewall”
Step 3. Click on “turn windows firewall On or Off”
Step 4. Select Turn Off firewall for both private and public network.
Step 5. Try installing or updating Microsoft Office and check whether the Error code 30015-11 (255) is fixed.
For more information: click here to view Microsoft Reference article to disable windows firewall.
Follow the steps to disable Antivirus:
Step 1. Open Antivirus application installed on the computer.
Step 2. Click on settings and navigate to real time protection.
Step 3. Turn Off real time protection.
Step 4. Navigate to Antivirus firewall.
Step 5. Turn off Antivirus firewall.
Step 6. Click on YES or OK confirmation prompt if prompted.
Step 7. Try installing or updating Microsoft Office and check whether the Error code 30015-11 (255) is fixed.
Step 2. SFC Scan to fix Error code 30015-11 (255)
Error code 30015-11 (255) also occurs in case of system file errors or corruption. If the Error code 30015-11 (255) is occurred due to the system file corruption, it could be fixed easily by the SFC scan. The SFC scan or system file checking scan is the process of replacing or repairing the corrupted copy of system files using the cached copy of the file from the directory.
Follow the steps to initiate SFC scan:
Step 1. Open command prompt in administrative privileges.
Step 2. Type “ sfc /scannow “ and click enter.
Step 3. The scan will begin automatically .
Step 4. Do not close the command prompt until the scan get completed.
Step 5. Try installing or updating Microsoft Office and check whether the Error code 30015-11 (255) is fixed.
For more information: Click here to view Microsoft reference kb article 929833 for sfc scan
Step 3. Registry repair to fix Error code 30015-11 (255)
Error code 30015-11 (255) also occurs due to registry corruption or key value errors. A single key value corruption or change may lead to malfunctioning of the entire Microsoft Office program.
In order to fix Error code 30015-11 (255) it is required to repair the registry keys and rebuilt the string values. And we request you to back up the registry before initiating the registry repair as registry is a highly sensitive element of a computer system and it is recommended to be done in the presence of Online or offline technician.
For more information on back up of registry follow the Microsoft kb article 322756
Follow the steps to repair registry:
Step 1. Open registry editor
Step 2. Delete the preinstalled or older registry key which block the installation of latest version or update.
Step 3. Navigate the below keys and delete it.
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\11.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\12.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\14.0
HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0
Step 5. Also change the DWORD values in below keys from 0 to 1 in Office common registry folder.
LicenseServers
LicenseServerRedirection
AutoExpandDLsEnable
PassportAuthProvider
Solution 4. Remove and reinstallation.
If Error code 30015-11 (255) is not fixed in registry repair, SFC scan and firewall/antivirus exception, it is required to remove the Office suite completely from the programs and features, and then to reinstall the product for a proper use.
Follow the steps given below to fix Error code 30015-11 (255) completely.
Step 1. Open control panel
Step 2. Click on uninstall programs and features
Step 3. Search for Microsoft Office in the list.
Step 4. Select Microsoft Office and click on uninstall.
Step 5. Once uninstall is finished, try running Office setup to install Microsoft Office.
For more information: Click here to view Microsoft reference kb article to uninstall a program.
How to install Microsoft Office
Step 1. Open Office My Account
Step 2. Login to Office account using your registered email ID and password.
Step 3. Click on install Option under the Office product in your account.
Step 4. Save the installer setup if prompted and run it once download is completed.
Step 5. Do not go offline or reboot the computer once installation is initiated.
Step 6. Click on finish button once the program is installed completely.
Please note: If you are trying to install School or college or company version of Office suite click here to login to your office account and then follow from step 2.
If you are trying to install Microsoft Office 2019 or Office 2016 on your Windows 10 PC and the Office installation fail with error «Something went wrong, Error Code: 30015-11 (-1073741790) or 30015-11 (3221225506), then continue below to fix the problem.
Problem in details: When you try to install or to re-install Microsoft Office 2019, 2016 or 2013, the installation fails with error: «Something went wrong. Sorry, we ran into a problem. Go online for additional help. Error Code: 30015-11 (3221225506) or Error Code: 30015-11 (-1073741790).
How to FIX: Office Setup Error Code 30015-11 (-1073741790) & 30015-11 (3221225506)
Before continuing below to resolve the Office installation problems, try the following:
1. Temporarily disable any third-party Antivirus or Firewall program before starting the Office installation.
2. Install all available Windows 10 Updates.
3. Update Windows 10 to its latest version.
Method 1. FIX Error 30015-11 by Uninstalling all Office versions from your PC.
The first method to solve the error codes 30015-11 (-1073741790) & 30015-11 (3221225506) in Office installation is to remove all Office installations, by following the steps below:
1. Download the Microsoft Support and Recovery Assistant (SARA) utility.
2. When the download is completed double click to run the SetupProd_OffScrub.exe application.
3. Click Install to install the SARA utility.
4. When the installation is completed, click Agree and then click Yes.
5. Wait until the ‘Microsoft Support and Recovery Assistant’ troubleshooting the issue.
6. Select the checkbox, at the left of the Office product name to select all the installed Office products and click Next.
7. Now wait until the Office removal process is complete and when this is done, restart your computer.
8. After restart, proceed and reinstall Office by following the instructions from these links:
- Office 365
- Office 2019
- Office 2016
- Office 2013
Method 2. Repair Windows Component Store & System Files.
1. Open Command Prompt as Administrator.
2. In command prompt give the following command and press Enter:
- DISM /Online /Cleanup-Image /StartComponentCleanup
3. When the process is completed, give the following command:
- DISM.exe /Online /Cleanup-image /Restorehealth
4. When the DISM operation is completed, type the following command and hit Enter:
- sfc /scannow
5. Now wait until the System File Checker repairs the Windows System Files.
6. When the repair is completed, restart your PC and check if the problem has resolved.
Method 3. Check if the Software Protection service can Start.
1. Open Windows Services control panel: To do that:
- Press Windows
+ R keys to open the run command box. - In the Search box, type: services.msc & click OK.
+ R keys to open the run command box.
2. In the right pane, make sure that the Startup Type of the Software Protection service is set to Automatic and the Log On As is Network Service.
3. Now try to start the Software Protection service manually, by right-clicking on the service and choosing Start.
4. Now according to your situation, proceed as follows:
A. If the service can start without errors (Status: Running), try again to install Office again.
B. If the service cannot be started for any reason or if you got an «access denied» error:
a. Right-click on the Software Protection service and choose Properties.
b. At Log On tab, choose This account and type Network Service. Then clear the password fields and click OK twice to save the changes.
5. Restart your computer and perform the steps 1-3 above to ensure that the Software Protection can be started without errors. If this happens, go ahead and install Office.
Method 4. Clean install Windows 10.
If after applying the above methods, you still cannot install Microsoft Office, I suggest to perform a clean Windows 10 installation.
Important: The clean Windows 10 installation means that all your files and settings will be lost during the installation process. So, proceed and backup all your important files and settings to another storage media before continue. (e.g. to an external USB drive).
That’s all folks! Did it work for you?
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While trying to install the Microsoft Office software on your Windows PC systems, you may come across the following errors 30015-11 (3221225506) and 30015-11 (1073741790). This usually happens during the installation process.
Hence, can be considered a run time or installation fault more or less. And since, you have already ended up here and reading the following article on, “How to fix Microsoft Office Error Code 30015-11?”. My guess is that you are here for the quickest solution out there, so that you can go back to working on your most due projects.
In the following article, we shall try and cover it all, discussing some of the main causes behind such an error to occur in the first place, as well as ways to fix the error code 30015-11, all by yourself.
What causes the Microsoft Office Error Code 30015-11?
Now, there can be many reasons or causes responsible behind such an error to occur. Some of which are as follows:
- Conflict between the installation process and Windows OS.
- No App permission granted by the System Firewall.
- Connectivity Issue.
- Installation crash resulting in corrupted data.
- Unverified Signature or when unable to verify Signature.
Apart from the above mentioned causes, there may be others as well. However, be it any of the above mentioned reasons or not mentioned reasons. The way to troubleshoot the problem is pretty much generic and can be applied in combination to one another to get the desired result, that is to fix the error code 30015-11.
How to fix Microsoft Office Error Code 30015-11?
Below, you will find the best and most popular ways out there to solve the Microsoft Office Error Code 30015-11, on your own and in no time. Although, there is no definite chronological order of trying out the fixes. Still, it would be a good idea to go on trying them out serially, till you find a combination which works best for you.
Fix 1: Try Disabling Firewall services
There are times, when your firewall may be the one responsible for such an error to occur when working on Microsoft Office 365 on your respective systems.
In such cases, it is best to try disabling your Firewall services to try and solve the Error Code 30015-11 for Microsoft Office 365.
Hence, the steps to go on disabling firewall services for your Windows OS system are as follows:
- Firstly, go to your Windows’ search bar and type in Control panel.
- Then, select and launch the Control Panel app from the search results.
- Inside the Control Panel page. Go to the search bar on the top right side and type in Windows Defender Firewall or Firewall.
- Select and click on the Windows Defender Firewall option from the search results.
- Then, under Windows Defender Firewall, go to and click on the Turn Windows Defender Firewall on or off option, to head to the Customize Settings.
- Next, under Customize Settings toggle on the Turn off Windows Defender Firewall for both Private network settings as well as Public network settings and press on the OK button.
- Once, you have successfully diabled the firewall service. Try to update your Microsoft Office software and see if the error was resolved.
NOTE: If you are using any other third-party Antivirus or Firewall software. Then, the steps to disabling the firewall service may differ, based on which antivirus or firewall app or service you may be using. Hence, it is advised to google out the steps to disable firewall for your respective antivirus or firewall app on your own to avoid any confusions.
Fix 2: Try Updating the Microsoft Office 365 software
If you have disabled your system Firewall or Antivirus Firewall. Then, updating your Microsoft Office app next, may prove more effective.
Hence, to update your Microsoft Office 365 app. You can follow the steps as mentioned below:
- Go and launch any Microsoft Office app, such as Excel or Word.
- Then, click on the File option and from the drop-down menu list options, click and open the Account option.
- Next, after clicking on the Account option, your Product Information window should open.
- Here, click on the Update option besides Office Updates and from the list of options listed, click on Update Now.li> option and let Microsoft check for updates.
- If there are any updates available, then it should automatically be downloaded as well as installed. Simply, accept if any prompted messages appear asking you to download or install updates and your Office app should get updated.
Fix 3: Try running an SFC Scan
You can also try running an SFC scan operation to scan for and repair any errors or corrupted files. Once you run an SFC scan, you should be able to find as well as fix any such corrupted files from the system, which may be responsible for such an error to occur.
Hence, to run an SFC scan. You can follow the steps as shown below:
- Firstly, go to your Windows’ search bar and type cmd.
- Then, from the results available. Click on and launch the Command Prompt app.
- Then, inside the Command Prompt terminal, type in: sfc/scannow and hit Enter.
- The scan shall automatically take place on its own. And once the scan is completed, exit the terminal and then try updating the Office app and see if the error still persists.
Fix 4: Try repairing your system Registry
At times, corrupted keys in the system registry may lead to such similar errors to occur. Hence, in such cases it should help, if one can repair registry keys to be able to solve errors like the 30015-11 Error code on their own.
To repair registry, you can follow the steps as shown below:
- Firstly, go to your Windows’ search bar and type in Registry Editor.
- Launch the Registry Editor app and then delete the following keys as shown below:
- HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
- HKEY_CURRENT_USER\Software\Microsoft\Office\12.0
- HKEY_CURRENT_USER\Software\Microsoft\Office\14.0
- HKEY_CURRENT_USER\Software\Microsoft\Office\15.0
- HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\11.0
- HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\12.0
- HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\14.0
- HKEY_CURRENT_USER\Software\Wow6432Node\Microsoft\Office\15.0
- You will also need to change the DWORD values from 0 to 1 in the Office common registry folder. LicenseServers, LicenseServerRedirection, AutoExpandDLsEnable and PassportAuthProvider.
Fix 5: Uninstall and Reinstall Microsoft Office Program
Just like how you would Uninstall any application or program from your Windows system. Similarly, even in the case of the Microsoft Office program, you can do it in the same way.
If you are not aware of how to uninstall an app from your system. Then, you can follow the steps to uninstall the Microsoft Office app in the following way:
- Go to your Windows’ search bar and search for the Control Panel app.
- Launch the control panel app and select on the Uninstall a program option under Programs.
- Then, from the list of apps and programs listed. Right-click on the Microsoft Office app and click on the Uninstall/Change button.
- Go through the prompted dialog box to successfully uninstall the program and give it some time for the uninstall process to complete.
- Once, the program has been successfully uninstalled. Restart your system and install the Microsoft Office 365 software back fresh as you did initially.
- Lastly, after the installation has been completed. Launch the app and see if the error still persists.
Conclusion
Hence, in this way with the help of the following methods: Disable Firewall Services, Update the Microsoft Office 365 app, Run an SFC Scan, Repair System Registry and Uninstall & Reinstall Microsoft Office Program. You should be able to fix the issue, pretty much on your own and in no time.
However, if due to some reason, the above mentioned fixes could be of no help to you. Then, the other best option for you would be to directly contact Microsoft Office’s official Customer Support and ask them for help and assistance to deal with the error and successfully install the program on your respective systems.
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Error code 30015-11 while installing Microsoft Office
Office Error code 30015-11 while installing Microsoft office is due to registry corruption or network collaboration. It can also occur due to the registry errors and string value changes. It can also block the office program installation being carried out successfully in the computer.
Performing the below steps given in the article in exact order will help you in resolving the error code in Microsoft office.
Disable anti-virus software to fix Office Error code 30015-11
Antivirus software installed on the computer may also affect the network connection and it throws Error code 30015-11. It also make the network connection to lag, make stream error and socket connection issues. Disable the antivirus temporarily for installation of Office program. It is also a recommended step, if not fixed in offline installation.
Steps to disable antivirus:
- Open antivirus console
- Tap on settings
- Select real time protection
- Turn off the real time protection and select until next reboot
- Try installing Microsoft office again.
Disable Proxy to Fix Office Error code 30015-11
The Proxy setting enabled on your Internet connection may also affect the installation of Microsoft office. It pops the Error code 30015-11 while installing Microsoft office from the online setup.
It is recommended to disable the proxy settings temporarily. The same will helps to install Microsoft office without the error message such as couldn’t stream, execution and registry error.
Follow the steps to disable Proxy settings:
- Press windows key and R key
- Type “appwiz.cpl”
- In internet properties tap on connection
- Select LAN settings
- Uncheck the proxy settings
- Click Apply and OK
- Try installing Microsoft Office again
Checking and re-enabling the Windows Installer file settings to fix Office Error code 30015-11
Office installation may also get stopped, if the Windows installer service is not running or enabled.
- Type Windows key+ R to open the run command.
- In the run command box, type “services.msc”.
- Right click on the “windows installer” file from the list and click on “properties”.
- Enable Windows installer action by clicking on “start” option available.
Disk Clean Up to fix Office Error code 30015-11
The temporary files in your computer may also blocks the extraction and installation of new Office program files. It may throw Office Error code 30015-11 while installing Office 365, office 2019 and office 2016 due to the temporary left over files.
Perform a disk clean up to remove the temporary files in the computer and then try installing the office program.
Follow the steps to perform disk clean up:
- Windows key + R
- Type “cleanmgr” in the run command box.
- Select Drive C
- Select the temporary file folders listed in the disk clean up box.
- Click Ok to proceed and clean up the temporary files.
Disable security Firewall temporarily.
Firewall of computer may also block the office installation. It makes a non-responsive replay from the installer. It is recommended to disable the windows firewall, if the installation does not give any response while installing Microsoft office.
- Click the Windows Firewall to Start button Picture of the Start button, and then clicking Control Panel.
- In the search box, type firewall, and then click on Windows Firewall.
- Click Turn Windows Firewall on or off.
- Administrator permission required for password or confirmation. Type the password or provide confirmation.
- Click Turn off Windows Firewall (not recommended) under each network location that you want to stop trying to protect. Then click OK.
Complete removal and reinstallation of Microsoft Office
Another problem is erroneous residual files during the installation or un-installation of previous versions of Microsoft office. It also causes the error code.
So, if the issue persists after performing the above steps, un-installation and reinstallation of the Microsoft Office program may help to resolve the issues.
- Windows key + R to open the rum command.
- Type “appwiz.cpl” in the available window.
- Select Microsoft office under installed program list.
- Click on “uninstall/change” to remove the Microsoft office completely.
- Reinstall Microsoft office after complete removal of the program.
How to download and install Microsoft Office
Refer below given are some simple steps to download and install Microsoft Office from a Microsoft Office account.
Step-1.
Sign in to Microsoft Account.
- Open the web browser in the computer.
- Enter the url as” www.office.com” in the address bar and press enter.
- Enter the log in credentials of Microsoft Office account in the columns provided.
- Click on “sign in” option where you will be redirected to your personal Microsoft Account page.
Step-2.
Download Office
- You will be able to see the purchased Microsoft Office version in your Microsoft Office account page.
- Click on “Install” button under the Microsoft office suit that you have already purchased.
- The Microsoft office suit will now start downloading.
Step-3
Installing Microsoft office
- Once the download is completed and set up file of Microsoft Office in “Downloads” folder in your computer.
- Double click the set up file which initiates the installation of Microsoft office in your computer.
- Select the “recommended settings” options to continue the installation when prompted.
- Wait till the installation gets completed successfully.
- Click on “done” or “finish” button to start using your newly installed Microsoft office.
Please click this link to get expert advice if you find any difficulty in installing Microsoft office in your computer.