Change your BIOS settings or update drivers to fix all keyboard issues
by Tashreef Shareef
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from… read more
Updated on
- A malfunctioning device driver can cause the keyboard to work in BIOS but not in Windows 10.
- If possible, use an external keyboard and mouse and try updating the relevant drivers.
- Disabling the Integrated Sensor Solutions on 2-in-1 devices from the Device Manager can also help you resolve the issue.
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Your keyboard is an essential component, and it can be extremely frustrating if the keyboard works in BIOS but not in Windows.
This can be caused by a corrupted keyboard driver, but there are many other causes for this problem.
In this article, we have listed a few ways to troubleshoot and fix the keyboard and mouse working in BIOS and not in Windows issues on HP and laptops.
Why is my keyboard working in BIOS but not working in Windows?
- BIOS settings – Sometimes, BIOS settings can cause this issue to appear. To fix it, access BIOS and change them accordingly.
- Driver issues – In some instances, your drivers can cause this problem, so it’s advised that you update your drivers.
- Compatibility issues – Few users reported that the Intel Integrated Sensor Solutions driver was causing issues, but after disabling it, the problem was gone.
How do I enable the virtual keyboard on Windows?
On login screen
- On the login screen, click the Ease of Access button in the bottom right.
- Now choose On-screen keyboard.
- Enter your password.
In Windows
- Click the Start button and then choose Settings.
- Next, navigate to Ease of Access.
- In the left pane, choose Keyboard. In the right, enable Use the On-Screen Keyboard.
Once you enable virtual keyboard, use it to complete all solutions listed in this guide.
- Why is my keyboard working in BIOS but not working in Windows?
- How do I enable the virtual keyboard on Windows?
- On login screen
- In Windows
- What can I do if the laptop keyboard works in BIOS but not in Windows 10?
- 1. Connect an external keyboard and adjust your BIOS settings
- 2. Update drivers
- 2.1. Update manually
- 2.2. Use an advanced tool
- 3. Disable Intel Integrated Sensor Solutions driver
- 4. User System Restore Points for recovery
- 5. Attempt repair with Windows installation media
- How can I clean install Windows 10?
What can I do if the laptop keyboard works in BIOS but not in Windows 10?
1. Connect an external keyboard and adjust your BIOS settings
- Turn off your computer completely and press the Power button again to restart the computer.
- Start pressing the F8 key immediately to enter the BIOS menu. Note THAT on your motherboard, it might be a different key.
- Use the arrow keys and open the Advanced tab.
- Navigate to the USB Legacy Support and make sure it is set to Enabled.
- Press F10 to save the change and exit the BIOS screen. Let your PC restart.
2. Update drivers
2.1. Update manually
- Right-click the Start button and select Device Manager.
- Click on the device you want to update from the list. Right-click it and choose Update driver.
- Click Search automatically for updated driver software.
- Wait while Windows tries to update the driver.
- If Windows 10 doesn’t update it means you need to go to the manufacturer’s official site and download the new files from there.
One way to fix Windows 10 errors is to update the system manually. This simple method can solve some complex problems that affect other drivers.
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If your Asus keyboard works in BIOS but not Windows, try updating your drivers.
2.2. Use an advanced tool
Incompatible, missing, or corrupted drivers are the common reason for keyboard and touchpad malfunction.
Often, your computer system might not be able to update the generic drivers for your hardware and peripherals correctly. There are vital differences between a generic driver and a manufacturer’s driver. Finding the correct driver versions for every hardware component can become tiresome.That’s why a dependable updater can help you find and update your drivers automatically. We strongly suggest the Outbyte Driver Updater, and here’s how to do it:
- Download and install the Outbyte Driver Updater app.
- Launch the software and wait for the app to detect all incompatible drivers.
- Now, it will show you a list of all outdated drivers to select the ones to Update or Ignore.
- Click on Update & Apply Selected to download and install the latest versions.
- Restart your PC to ensure the applied changes.
Outbyte Driver Updater
Maintain your device healthy by letting OutByte Driver Updater find the latest driver options.
Disclaimer: You may need to upgrade the app from the free version to perform specific actions.
3. Disable Intel Integrated Sensor Solutions driver
- Right-click Start button and choose Device Manager from the list.
- In Device Manager, expand the System Devices category.
- Locate and right-click on Intel Integrated Sensor Solutions device.
- Select the Disable device option. Click Yes when prompted to confirm the action.
- Once disabled, close Device Manager and restart the computer.
It is important to Disable the Intel Integrated Sensor Solutions device and not uninstall it.
Uninstalling the device will prompt Windows 10 to reinstall the device after the restart, so simply disable it.
After the restart, check if the keyboard and mouse not working in Windows 10 but works in BIOS issue is resolved.
This error seems to occur due to a malfunctioning sensor in the 2-in-1 touch-enabled HP devices.
Try installing the latest Windows and HP update to apply any fixes the manufacturer releases.
4. User System Restore Points for recovery
- On the virtual keyboard, press Windows key and then press R.
- Enter rstrui and click OK.
- Follow instructions on the screen.
- Choose the most recently created restore point and then click Next.
- Read the description and then click Finish.
Your PC will now restart after successfully restoring your PC to the selected Restore Point. After the restart check if you can use the keyboard and touchpad on your laptop.
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5. Attempt repair with Windows installation media
- Turn off your computer and connect your Windows 10 bootable drive to your PC. Here’s how to create a Windows 10 bootable drive, if you don’t have one.
- Boot from your Windows 10 drive. You might need to press F4 or any other key to enter the boot menu and then select your flash drive.
- Turn on the computer and wait for it to enter the Setup menu. Choose the Repair your computer option.
- Choose the Troubleshoot option.
- Select Advanced options.
- Click the Startup Repair option and follow on-screen instructions. You may need to select your admin account and then verify the credentials to complete the process.
Wait for the repair tool to scan the system for issues and fix them, if any. After the restart, check if the keyboard and mouse work in BIOS, not the Windows 10 problem is resolved. If not, clean installing Windows may be your only option.
How can I clean install Windows 10?
Clean installing Windows will delete all the data in the installation drive. So, backup your valuable data before proceeding with a clean install. Follow our guide on how to clean install Windows 10 for more instructions.
The keyboard working in BIOS but not in Windows can occur due to a driver glitch or system file corruption, but hopefully, our solutions helped you fix the issue.
Did you find a different solution? Share it with us in the comments below.
Hi! @oTMoroz, Thanks for stopping by HP forums!
I understand the keyboard only works in BIOS but not in windows.
Don’t worry I will try to help you out.
Have you tried checking with an external keyboard on your PC?
Go to windows desktop
Hold Windows key + Letter R key.
Run dialog box would open type devmgmt.msc
Device manager window will open.
Expand Keyboard.
Right click on HID keyboard and click uninstall.
Restarting your PC should automatically install the keyboard drivers.
Check if you are able to use the keyboard.
Refer this article to further troubleshoot keyboard issues.
Let me know if this helps!
Have a great weekend ahead! 
A4Apollo
I am an HP Employee
Рассмотрим популярные проблемы и способы их решения.
Не работает клавиатура на ноутбуке из-за сбоя программного обеспечения:
Из-за установки какой-либо программы, может не работать клавиатура. Чтобы решить проблему, делаем следующее:
1. Перезагрузите компьютер, во время перезагрузки кликайте Del и зайдите в БИОС.
2. Если в БИОСе клавиатура не работает – тогда проблема с ней на физическом уровне – нужно ноутбук разбирать и чистить клавиши. Если в BIOS нормально все кнопки работают – переходите к пункту 3.
3. После перезагрузки восстановите систему с последней точки восстановления, когда нормально клавиатура работала. О том, как восстанавливать систему и делать откат – читайте в нашем вопросе о восстановлении Windows из точек восстановления.
4. Если откат не помог – переустановите Windows.
Не работает клавиатура на ноутбуке из-за окисления проводов шлейфа.
1. Разберите корпус ноутбука и доберитесь до шлейфа (многие производители ноутбуков на своих официальных сайтах выкладывают пошаговый мануал разбора именно своих моделей ноутбуков, иногда это дело 3-х минут даже для новичка!)
2. Вытащите шлейф из разъема и внимательно осмотрите на предмет повреждений, окисления, замыкания. Е
сли все выглядит нормально – протрите шлейф ваткой со спиртом или обычным ластиком. Поставьте его на место.
3. Подождите, пока спирт просохнет, затем соберите ноутбук и включите его.
4. Тестируйте клавиатуру.
Не работает клавиатура на ноутбуке из-за жидкости.
1. Если вы пролили жидкость на ноутбук – срочно его выключите, переверните и постарайтесь как можно скорее вынуть батарею и вытряхнуть всю воду из кнопок.
2. Разберите по возможности корпус и тщательно все просушите феном (холодным воздухом) или положив ноутбук в сухое теплое место.
3. Не спешите собирать ноутбук – он может не работать. Нормальное время просушивания может достигать одной недели. Будьте терпеливыми.
Клавиатура на ноутбуке может не работать из-за физических повреждений.
1. Если не работает одна или несколько кнопок на ноутбуке – это может быть результатом физического повреждения клавиатуры.
2. Нужна полная замена всей клавиатуры. Если вы можете поменять все самостоятельно – сделайте это, если не можете – отнесите ноутбук в сервисный центр.
Грязь и пыль – основные причины того, что клавиатура не работает.
1. Разберите ноутбук, выньте клавиатуру.
2. Хорошенько ваткой со спиртом или ластиком почистите проблемные места и засоры.
3. Дайте немного времени ноутбуку просохнуть, после чего соберите его заново и пробуйте запускать.
Не работает клавиатура на ноутбуке из-за материнской платы
Проблема с материнской платой ноутбука может привести к тому, что нормально не будет работать клавиатура, USB-порты, Wi-Fi и многие другие устройства.
Самостоятельно тут ничего делать не рекомендуется – ноутбук нужно нести в сервисный центр. В лучшем случае, специалисты вам его отремонтируют. В худшем – придется приобретать новый.
@oneshoote, попробуйте загрузить и установить отсюда — https://www.acer.com/ac/ru/RU/content/support-product/3767?b=1
TouchPad driver
Только там два варианта драйвера от разных производителей, поэтому пробовать придется оба.
Поскольку клавиатура не работает, скриншот видимо сделать не сможете?
Хорошо бы посмотреть диспетчер устройств. Может сфотографируете и фотку выложите?
установил 2 по очереди ничего не помогло
https://prnt.sc/po3xbn вот скрин