Как подключить принтер hp laserjet p1005 к ноутбуку windows 10

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Thanks for providing that information @Bastienne.

When is the installation getting stuck? (when it is searching for the printer, before searching for the printer)

Leave the USB cable connected, delete the printer from the Device Manager.

Under Universal Serial Bus Controllers look for yellow exclamation mark, USB Printing Support  and Mass Storage Device or anything with a unknown device. Right click and uninstall the device. Disconnect and reconnect the USB cable and it should reinstall the printer driver automatically. How do I get into Windows Device Manager? If you are still getting the yellow exclamation mark, let me know.

If you are still having issues please remove any old registry files of the printer.

Back up the registry first, before attempting any of these steps. Back up the registry.

For non-HP computers:

Press the Windows key and R, the run box will open.

Type in regedit and press OK.

Click the + signs beside the following:

HKEY_CURRENT_USER\Software and remove the HP/Hewlett-Packard folders.

HKEY_LOCAL_MACHINE\SOFTWARE and remove the HP/Hewlett-Packard folders.

For HP computers:

Press the Windows key and R, the run box will open.

Type in regedit and press OK.

Go to the Edit tab, then click on Find.

In the search box, type «laserJet P1005 »  and click Find Next.

Only certain ones will be relating to the printer, and they will have some indication in the description. When it finds one of the entries, and you have confirmed it is related to the printer, within a reasonable doubt, you can delete it by hitting Delete on the keyboard.

Once one entry is deleted, hit F3 on the keyboard, which stands for Find Next.

Repeat the process until all «laserJet P1005 » printer entries are deleted.

Restart the computer.

Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.

Please describe in detail the best you can of what steps you have taken and what happens during the installation, hopefully we can get this figured out soon. Thank You.

Gemini02 I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!

Gemini02

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Hi,

Thanks for your answer.

Indeed, the error goes away when I disconnect the USB cable. And comes back on when I reconnect.

I did not back up the registry before cleaning it.

However, I did not actually edit any registry, just have RegCleaner remove any unused files. That should not have been a problem, I hope?

I went ahead and tried the compatibility mode anyway, but the installation gets stuck again.

More suggestions please, because it seems you have a better clue what is going on than I….

Thanks for the effort!

Bastienne

Gemini02

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Thanks very much again for your elaborate reply!

I´ll be out of the office next week, so I´ll be trying all your options after I return. I will note down everything I do so we can trace where things go wrong.

Let´s hope I get it right this time.

Will definitely get back to you later!

Thanks again, Bastienne

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PROBLEM SOLVED!

I followed your steps and the printer is working! Even with programs it didn’t work with after the Win 10 conversion (which was why I was tampering with the installation in the first place).

Thanks very much for your help

Cheers, Bastienne

PS Below are all the steps I took, which I recorded precisely, in case you can use it for future questions.

—————————————

1. System restore point
made system restore point via Windows

2. Device disable
With printer off and pc on, connected USB cable on front USB connection
Turned printer on — it starts up but does not appear in ‘Hardware’ in windows
In Device manager, 2 yellow sign turn up
— Quest software USB device. Deleted.
— ‘andere apparaten’ HP LaserJet P1005. Deleted, but returns immediately.
— Turned off printer and disconnect USB: mark disappears.
— Reconnect USB and turned on printer: ‘andere apparaten’ HP LaserJet P1005. reappears and seems to disconnect and connect all the time.
Turned off printer and disconnected USB cable

3. Backup registry
I didn’t specifically login as Administrator since there is no such an account on my pc. I think I have all necessary rights already (but not sure…)

I Opened Regedit.
Opened folder HKEY_CURRENT_USER\SOFTWARE but no HP there
Opened folder HKEY_LOCAL_MACHINE\SOFTWARE and exported the Hewlett Packard folder.

4. Clean the HP registry entries
Without doing anything else, deleted the Hewlett Packard folder above

(Note: in the HKEY_CLASSES_ROOT there are several HP folders called HP Laserjet P1006 Language Monitor MONCOM and idem but MONCOM.1
Also several starting with HP.NetDevice and HP.NetworkDevice)

5. Clean boot
Without turning off the pc first, I took the steps for a clean boot (on the website it was described for Win 8, I followed that):
— In MSConfig, hide all Microsoft services, then disable all that is left
— In task manager — Startup, disable all in the list
— Then closed and clicked OK on MSConfig. It asks for a restart.
— Before restarting I temporarily disabled AVG Free virus scanner for 15 minutes.
— Then clicked Restart computer

Computer started to do updates

After that it gave an error message SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
It wanted to restart itself automatically, which I waited for but nothing happened for a few minutes. I hit the soft power button twice for a forced restart.

It starts up Win 10.
It says: prepare Windows, updates are being executed….
Then it starts up as normal, a bit slower maybe
I waited until the hard drive stopped working

6. Connecting printer
— checked that a network connection is in place
— Connected USB cable to front port
— turned on printer

An icon ‘install hardware’ turns up
Printer starts printing something from the queue
I clicked the icon and a window opens which says that files are installing. Waited for the process to finish (less than a minute)

Checked Device manager — printer is there
Checked Word — printer is there and works
Checked Irfan View (which didn’t work previously) — It takes a while but it prints!

PROBLEM SOLVED!

——————————————

Gemini02

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— edited

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