Solution and Diagnostic Data Collection
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC’s only. This tool will detect HP PCs and HP printers.
Data gathered:
- Operating system
- Browser version
- Computer vendor
- Product name/number
- Serial number
- Connection port
- Driver/device description
- Computer and/or printer configuration
- Hardware and software diagnostics
- HP/Non-HP ink and/or HP/Non-HP Toner
- Number of pages printed
Installed Software Details:
- HP Support Solutions Framework — Windows Service, localhost Web server, and Software
Removing Installed Software:
- Remove «HP Support Solutions Framework» through Add/Remove programs on PC
Requirements:
- Operating System — Windows 7, Windows 8, Windows 8.1, Windows 10
- Browser — Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Privacy Policy
© Copyright 2023 HP Development Company, L.P.
HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.
Related Videos
Country/Region:
United States
Other software resources
Коллекция решений и диагностических данных
Данное средство обнаружения продуктов устанавливает на устройство Microsoft Windows программное,которое позволяет HP обнаруживать продукты HP и Compaq и выполнять сбор данных о них для обеспечения быстрого доступа информации поддержке решениям Сбор тех. данных по поддерживаемым продуктам, которые используются для определения продуктов, предоставления соответствующих решений и автообновления этого средства, а также помогают повышать качество продуктов, решений, услуг и удобства пользования.
Примечание: Это средство поддерживается только на компьютерах под управлением ОС Microsoft Windows. С помощью этого средства можно обнаружить компьютеры и принтеры HP.
Полученные данные:
- Операционная система
- Версия браузера
- Поставщик компьютера
- Имя/номер продукта
- Серийный номер
- Порт подключения
- Описание драйвера/устройства
- Конфигурация компьютера и/или принтера
- Диагностика оборудования и ПО
- Чернила HP/отличные от HP и/или тонер HP/отличный от HP
- Число напечатанных страниц
Сведения об установленном ПО:
- HP Support Solutions Framework: служба Windows, веб-сервер localhost и ПО
Удаление установленного ПО:
- Удалите платформу решений службы поддержки HP с помощью программ установки/удаления на компьютере.
Требования:
- Операционная система: Windows 7, Windows 8, Windows 8.1, Windows 10
- Браузер: Google Chrome 10+, Internet Explorer (IE)10.0+ и Firefox 3.6.x, 12.0+
Компания HP компилирует ваши результаты. Это может занять до 3 минут, в зависимости от вашего компьютера и скорости подключения. Благодарим за терпение.
Связанные видео
24 Replies
-
According to the HP forums users have had luck using the Vista 64bit driver for the entire 1000 line. Have you tried that one? If not it is here. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=60786&swItemId=pl_37410_7&swEnvOi… Opens a new window
Was this post helpful?
thumb_up
thumb_down
-
LWARD, Yes I have tried Vista and XP drivers unfortunately I believe those user were successful using that driver With Windows 7/8 not 10
Was this post helpful?
thumb_up
thumb_down
-
Not sure what the successor to the 1055CM is, but the driver for that might work.
Was this post helpful?
thumb_up
thumb_down
-
squeak
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.cayenne
Dude, we have a HP T790 designjet plotter. Following the upgrade to Win 10, it appeared the printer driver didn’t work, the printer was showing up and everything, the console was there if you double clicked the device everything was in place.. but it didn’t work immediately . to get it work all we had to do was:
- double click the printer
- open printing preferences
- Under features tab, we tickled the Quick sets drop down between CAD and factory default.. didn;t even need to change and apply the setting, but as soon as we did that it worked!!!
Was this post helpful?
thumb_up
thumb_down
-
squeak thanks but my printer preferences does not show a features tab nor I see and option for quick sets
Was this post helpful?
thumb_up
thumb_down
-
Also tagging Priscilla@HP Priscilla (HPE) (I never know which account to tag) to see if she has any insider info.
Was this post helpful?
thumb_up
thumb_down
-
I used to fight with one of those things with Windows 7. The Vista driver should work with Windows 10, but make sure you use the HP/GL-2 driver as opposed to the PostScript driver. Then also be sure to have the correct options listed in the driver.
Your best option is to just unpack the exe file from the HP site using 7-Zip and install the driver by pointing to the correct folder with the inf file.
Was this post helpful?
thumb_up
thumb_down
-
-
Brand Representative for HP
ghost chili
Hello @ITMan10000, please see the feedback from our consultant and thanks to the @Little Green Man for tagging me—Priscilla@HP.
##############
HP
DesignJet 1055cm Plus on Windows 10WinLine —
Windows plotter driver is compatible with HP DesignJet 1055cm Plus and both
W10 x86 and x64. Check compatibility with your engineering applications.##############
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
squeak wrote:
Dude, we have a HP T790 designjet plotter. Following the upgrade to Win 10, it appeared the printer driver didn’t work, the printer was showing up and everything, the console was there if you double clicked the device everything was in place.. but it didn’t work immediately . to get it work all we had to do was:
- double click the printer
- open printing preferences
- Under features tab, we tickled the Quick sets drop down between CAD and factory default.. didn;t even need to change and apply the setting, but as soon as we did that it worked!!!
For those members with an HP T790 DesignJet, we want to clarify that although there is no HP Windows 10 driver available for the HP DesignJet 1055CM, there is a full feature HP Windows 10 driver available for the HP T790
#################
HP DesignJet T790 Printer series is by HP fully supported under Windows 10.
HP DesignJet T790 24-in PostScript Printer
HP DesignJet T790 24-in Printer
HP DesignJet T790 44-in PostScript Printer
HP DesignJet T790 44-in Printer
Drivers and software for Windows 10 are available on HP
DesignJet T790 Printer series support web page.
Was this post helpful?
thumb_up
thumb_down
-
Wasn’t me
Priscilla@HP wrote:
Hello @ITMan10000, please see the feedback from our consultant and thanks to the @Little Green Man for tagging me—Priscilla@HP.
##############
HP
DesignJet 1055cm Plus on Windows 10WinLine —
Windows plotter driver is compatible with HP DesignJet 1055cm Plus and both
W10 x86 and x64. Check compatibility with your engineering applications.##############
Was this post helpful?
thumb_up
thumb_down
-
Little Green Man wrote:
Wasn’t me
Priscilla@HP wrote:
Hello @ITMan10000, please see the feedback from our consultant and thanks to the @Little Green Man for tagging me—Priscilla@HP.
##############
HP
DesignJet 1055cm Plus on Windows 10WinLine —
Windows plotter driver is compatible with HP DesignJet 1055cm Plus and both
W10 x86 and x64. Check compatibility with your engineering applications.##############
Hehehehehe
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
What? A Little Green Man and a Big Green Man…yes, hehehehe. Thanks to you both. Going forward I should now know the difference.
Was this post helpful?
thumb_up
thumb_down
-
squeak
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.cayenne
cool — thanks Priscilla for that — i did look on the website but failed — i don’t find HP’s website easy to find stuff unfortunately
Was this post helpful?
thumb_up
thumb_down
-
squeak
This person is a verified professional.
Verify your account
to enable IT peers to see that you are a professional.cayenne
ITMan10000 wrote:
squeak thanks but my printer preferences does not show a features tab nor I see and option for quick sets
no worries — thought it was worth a shot
Was this post helpful?
thumb_up
thumb_down
-
Priscilla@HP wrote:
What? A Little Green Man and a Big Green Man…yes, hehehehe. Thanks to you both. Going forward I should now know the difference.
The little guy was here first.
Was this post helpful?
thumb_up
thumb_down
-
Priscilla@HP wrote:
Hello @ITMan10000, please see the feedback from our consultant and thanks to the @Little Green Man for tagging me—Priscilla@HP.
##############
HP
DesignJet 1055cm Plus on Windows 10WinLine —
Windows plotter driver is compatible with HP DesignJet 1055cm Plus and both
W10 x86 and x64. Check compatibility with your engineering applications.##############
Thank you, this works, it is nice but I am not sure it is $199 nice….
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
squeak wrote:
cool — thanks Priscilla for that — i did look on the website but failed — i don’t find HP’s website easy to find stuff unfortunately
Hello @squeak, thanks for your response. The text below provided by our consultant should help you find easily the HP website and your product. Let us know if you have other questions.
###############
HP Customer
Support — Software and Driver Downloads Opens a new windowHP Customer Support Link: http://support.hp.com/us-en/drivers Opens a new window
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
Hello ITMan10000,
Thank you for your feedback. Our system shows the following product cycle for the HP DesignJet 1055cm
plotter:
Introduction Date: 1 August 2001
WW Obsolescence Date: 30 November 2009
End Of Support Date: 30 April 2015Some HP computer products are supported for 5 years. However, you will notice
that the HP DesignJet 1055cm plotter was supported for 14 years, which
clearly shows HP commitment to this plotter.Our consultant shared that the HP DesignJet 1055cm plotter works under Windows
7 and 8 using the Windows
Vista or XP driver, which you can easily download from HP support web page.
Also Microsoft Windows Server 2008 drivers are available. The plotter will not
work on Windows 10 using Vista driver because it is an entirely different
operating system.The consultant also emphasizes that it is very important to check
thoroughly compatibility of all applications and hardware and the availability of drivers
ahead of the operating system upgrade.A
review of the HP DesignJet 1050c plotter shows other
challenges that are or maybe encountered. See this excerpt:
«Usability Concerns.
Since the HP 1050c is almost 15 years old, the technology is nowhere cutting
edge. Users can expect to have certain issues when printing from newer
applications.
• The onboard processor is not capable of handling the complexities of some
larger, more modern files produced some applications such as Revit, ESRI GIS,
etc.
• Large files can crash the 1050 plotter and force the user to reboot.
• The HP 1050c plotter is extremely slow by today’s standards.»Note also that HP DesignJet 1055cm resolution is low compared to current
plotters.If a product is working very well, I am reluctant to recommend a replacement.
However, in this case we will be happy to provide recommendations.
Was this post helpful?
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
ITMan10000 wrote:
Priscilla@HP wrote:
Hello @ITMan10000, please see the feedback from our consultant and thanks to the @Little Green Man for tagging me—Priscilla@HP.
##############
HP
DesignJet 1055cm Plus on Windows 10WinLine —
Windows plotter driver is compatible with HP DesignJet 1055cm Plus and both
W10 x86 and x64. Check compatibility with your engineering applications.##############
Thank you, this works, it is nice but I am not sure it is $199 nice….
Hello again @ITMAN10000, I am glad to hear
your confirmation that HP DesignJet 1055cm plotter works under Windows 10
with alternative driver from WinLine (see above). This information can be
helpful to others.
Was this post helpful?
thumb_up
thumb_down
-
@Priscilla@HP thank you, it does work however it comes with a $199 price tag, seems very high to me
Was this post helpful?
thumb_up
thumb_down
-
ITMan10000 wrote:
@Priscilla@HP thank you, it does work however it comes with a $199 price tag, seems very high to me
Personally, I see it as an «extended support fee», but one that goes to a different company.
Still cheaper than replacing the plotter, right?
0 of 1 found this helpful
thumb_up
thumb_down
-
Brand Representative for HP
ghost chili
Hello @ITMAN10000, thanks for your reply. The price tag for a driver does seem high. However, you may want to share with your team that when the product was released in 2001 the cost was almost $11,000. Additionally, googling shows that one company is offering a refurbished HP 1055cm for $10,995. Given this the $199 price tag may now seem reasonable.
I agree with @Big Green Man that one can consider the price as «extended support fee» and the driver fee is a lot «cheaper than replacing the plotter.» Thank you very much, @Big Green Man. A check on the HP Store does prove this. Click here Opens a new window for the list of HP plotters currently on the HP price list.
You will also see on the HP Store plotter webpage that there is currently an upgrade program that allows customers to turn in their old plotters and purchase a new plotter. The discount can be significant. I did see your plotter on the eligibility list. Click here Opens a new window for details.
Let me ping you so we can continue the discussion behind the scene.
Was this post helpful?
thumb_up
thumb_down
-
1055C, just waiting for the ink system to fail and paint your walls Cyan. These are hard to get out of users hands, but they are getting long in the tooth and parts are getting more difficult to source.
Was this post helpful?
thumb_up
thumb_down
Read these next…
Which network diagram (SAN to LAN) would you say is correct?
Networking
Which is best practice and why? Is it done one way over the other to avoid potential issues or is it just good housekeeping . . . or both?Edit for context . . . To the left — 3-node Hyper-V failover cluster connected to shared dual-controller storage via …
What kind of logs, data, or tooling do you have that need better visibility?
Windows
Hey,
I was part of a mass lay off awhile back, I am looking for work and
solutions to keep me busy while I continue to apply for jobs. Before I
was laid off I put together a small app that aggregated a lot of data
from GitLab with a simple sea…
Snap! — Keyboard Hat, Emotional AI, US High-Speed Trains, Astronaut Wears Prada
Spiceworks Originals
Your daily dose of tech news, in brief.
Welcome to the Snap!
Flashback: October 6, 1942: Photocopying Patented (Read more HERE.)
Bonus Flashback: October 6, 1992: US-Russia Human Spaceflight Agreement (Read more HERE.)
You need to hear…
Time Clocks
Hardware
We’re looking for a solution that would allow clients who participate in certain services to punch in and punch out on a time clock with a PIN versus fingerprint or prox card. We’d prefer the solution to be entirely local versus cloud based. We did look…
Alternative to Sophos central
Security
Hi there, I am a Sophos partner and currently have clients that run Sophos Essentials on their work machines — and it looks like our licenses are due for expiry soon. Would you guys suggest any alternative vendors that offer the same functionality as Soph…
-
Драйверы
2
DriverHub — обновляет драйверы автоматически. Определяет неизвестные устройства.
Полностью бесплатная. Поддерживает Windows 10, 8, 7, Vista
Выберите ОС | Производители драйвера | Версия | Типы драйвера | Описание | Скачать |
---|---|---|---|---|---|
|
DriverHub | 1.0 | Driver Utility | Не тратьте время на поиск драйверов — DriverHub автоматически найдет и установит их. |
Скачать 20.53 MB |
|
|
4.67
|
|
HP Designjet 430 HP- GL/2 driver HP Designjet 1050c Plus Printer HP — GL/2 driver… больше |
Скачать 1.63 MB |
HP DesignJet 1055cm + драйверы помогут исправить неполадки и ошибки в работе устройства. Скачайте драйверы на HP DesignJet 1055cm + для разных версий операционных систем Windows (32 и 64 bit). После скачивания архива с драйвером для HP DesignJet 1055cm + нужно извлечь файл в любую папку и запустить его.
Here you can download drivers for HP Designjet 1055cm Plus for Windows 10, Windows 8/8.1, Windows 7, Windows Vista, Windows XP and others. Please, choose appropriate driver for your version and type of operating system. All drivers were scanned with antivirus program for your safety.
Fix Device Driver Error Codes:
If you receive one of the following errors with your HP Designjet 1055cm Plus in Windows 10, Windows 8 or Widnows 7:
- Windows has stopped this device because it has reported problems. (Code 43)
- This device cannot start. Try upgrading the device drivers for this device. (Code 10)
- The drivers for this device are not installed. (Code 28)
- Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)
- This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
- Windows cannot initialize the device driver for this hardware. (Code 37)
- This device is disabled. (Code 29)
This means, that appropriate driver for HP Designjet 1055cm Plus is not installed or corrupted. This can be easily fixed by using driver update tool or by updating drivers manually. Download appropriate driver for HP Designjet 1055cm Plus for your operating system from our website.
Driver name: Designjet 1000 Printer Series PostScript Driver
Driver version: 5.01
Release date: 30 Jul 2008
Supported OS: Windows Vista 64-bit, Windows XP 64-bit, Windows Server 2003 64-bit
Download
Driver name: Designjet HP-GL/2 printer driver (
Driver version: 4.66
Release date: 28 Jun 2004
Supported OS: Windows 95
Download
Driver name: Designjet HP-GL/2 printer driver (
Driver version: 4.66
Release date: 24 Jun 2004
Supported OS: Windows NT
Download
Driver version: 6.0
Release date: 16 Dec 2009
Supported OS: Mac OS X 10.4
Download
Driver name: DesignJet 1050C/plus (with PS Upgrade Kit) and 1055CM/plus Series Adobe PostScript driver
Driver version: 8.7
Release date: 14 Jul 2004
Supported OS: Mac OS X, Mac OS 8, Mac OS 9
Download
Driver name: DJ1X00 HP Proofing Papers
Driver version: 1.0
Release date: 13 Jun 2008
Supported OS: Windows Vista, Windows Vista 64-bit, Windows XP, Windows XP 64-bit, Windows Server 2008, Windows Server 2008 64-bit, Windows Server 2003, Windows Server 2003 64-bit
Download
Driver name: DJ1X00 HP Proofing Papers
Driver version: 1.0
Release date: 13 Jun 2008
Supported OS: Mac OS X, Mac OS X 10.5
Download
Driver version: 10.4
Release date: 12 Aug 2011
Supported OS: Mac OS X 10.4
Download
Driver name: Designjet 1000 Printer Series HP-GL/2 Driver
Driver version: 4.91
Release date: 07 Feb 2012
Supported OS: Windows Vista, Windows XP, Windows 2000, Windows Server 2008, Windows Server 2003, Windows Server 2003 64-bit
Download
Driver name: Designjet 1000 Printer Series HP-GL/2 Driver
Driver version: 4.91
Release date: 07 Feb 2012
Supported OS: Windows Vista 64-bit, Windows XP 64-bit, Windows Server 2008 64-bit, Windows Server 2003 64-bit
Download
Driver name: Designjet PostScript Driver
Driver version: 17.6
Release date: 06 Jun 2011
Supported OS: Mac OS X 10.6, Mac OS X 10.5
Download
Driver name: Designjet 1000 Printer Series PostScript Driver
Driver version: 4.31
Release date: 04 May 2007
Supported OS: Windows Vista, Windows XP, Windows 2000, Windows Server 2003, Windows Server 2003 64-bit
Download
Driver name: Designjet 1000 Printer Series light Installer
Driver version: 4.91
Release date: 04 Feb 2012
Supported OS: Windows Vista, Windows Vista 64-bit, Windows XP, Windows XP 64-bit, Windows Server 2008, Windows Server 2008 64-bit, Windows Server 2003, Windows Server 2003 64-bit
Download
Driver name: Designjet 1000 ICC Profiles
Driver version: 1.0
Release date: 02 Jul 2008
Supported OS: Mac OS X, Windows 2000, Windows Server 2003, Windows Vista, Windows Vista 64-bit, Windows XP, Windows XP 64-bit, Mac OS 9, Mac OS X 10.5, Windows Server 2003 for 64-bit Extended Systems
Download
Driver name: DesignJet 1050 and 1055 Series Adobe PS3 PostScript Drivers
Driver version: 4.29
Release date: 01 May 2004
Supported OS: Windows 95
Download
Driver name: DesignJet 1050 and 1055 Series Adobe PS3 PostScript Drivers
Driver version: 4.29
Release date: 01 May 2004
Supported OS: Windows NT
Download