Гарантия на продукции Razer в России
ВНИМАНИЕ: Гарантийное обслуживание оказывается по месту покупки продукции Razer.
Подробнее о гарантии в России можно узнать здесь.
Драйверы и Программы для настроек
Драйверы к устройствам Razer устанавливаются через программу Razer Synapse 3 или программу Razer Synapse 2.0, через эти же программы настраиваются устройства.
- Список всех устройств для Razer Synapse 3 указан здесь
- Список всех устройств для Razer Synapse 2.0 указан здесь
Если на странице продукта не указана совместимость с программой Razer Synapse 3 или Razer Synapse 2.0, то драйвер устанавливается операционной системой и его не нужно скачивать отдельно.
Дополнительные программы (7.1 Surround Sound, THX Spatial Audio, Razer Cortex, Razer Axon, Streamer Companion App, Razer Virtual Ring Light) можно скачать здесь.
Инструкции к устройствам
Инструкции к устройствам Razer можно скачать со страниц товаров, они расположены внизу страницы после технических характеристик.
Техническая поддержка
Техническая поддержка сайта консультирует только по вопросам настройки и подключения продукции Razer, и гарантийным вопросам.
По вопросам получения заказов следует обращаться к операторам отдела заказов.
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Понедельник — Пятница: с 09:30 до 18:00 МСК
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Суббота, Воскресенье: выходной.
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Москва: +7 495 109-87-65
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Регионы: 8-800-200-28-81 (бесплатный звонок по России)
- Электронная почта store@razer.ru
- Отправить письмо через форму на сайте.
- Чат на сайте расположен внизу каждой страницы сайта.
- Через чат можно заказать обратный звонок.
- Чат временно не доступен в мобильной версии сайта.
- Отправить письмо через форму RMA на сайте
- Ответы на вопросы (FAQ) на русском языке по продукции Razer находится здесь. Эта группа не является официальной технической поддержкой, но там содержится много полезной информации и решений различных вопросов.
Регистрация на сайтах Razer
Обратите внимание, что регистрация на сайтах www.razer.ru и www.razer.com разная:
- На RU сайте www.razer.ru регистрация только для покупок в фирменном интернет-магазине Razer в России.
- На COM сайте www.razer.com регистрация для получения Razer ID, регистрации продукции и авторизации в программах (Synapse, Cortex).
Razer Kraken X Driver – Razer Kraken X is a gaming headset designed for gaming marathons and equipped with advanced Surround 7.1 software allow you get positional audio when gaming. Thanks to the flexible microphone cardiooid, the Razer Kraken X headset is able to capture your voice with clarity from the sides and back.
This is probably one of the best headsets Razer has ever produced. The Kraken X gaming headset looks more traditional with the Razer logo on the ear cup. In addition, the Kraken X is equipped with a padded and comfortable headband for an amazing gaming experience.
Although connected via a 3.5mm jack, you need to install compatible software for Windows or Mac to enable Razer Surround Sound 7.1 features or control the Kraken X, such as adjusting volume levels, store up to 12 individual profiles and more. You can download the software packages for free just here.
You can connect this gaming headset to your Windows device using Razer Synapse 3. This software package includes USB drivers. But before that, you need to make sure the Windows OS version is supported.
Supported Windows OS:
- Windows 7 (64-bit)
- Windows 8 (64-bit)
- Windows 8.1 (64-bit)
- Windows 10 (64-bit)
Download and Setup Instructions for Windows
The installation procedure is only for Windows devices. Before that, make sure a PC is connected to the Internet and it’s recommended to temporarily turn off your antivirus program. You can follow the installation steps below:
- Use the links in the table to download Synapse 3.
- Double-click the file and click [Yes].
- Check the Razer Synapse box and click [Install].
- Select [Skip and Continue] to start the installation process.
- Restart your PC after the installation is complete.
| Version | v1.0.148 |
| Languages | English, Chinese, French, German, Japanese, Korean, Russian, Spanish, Portuguese |
| Release Date | 14 November 2017 |
| Software Packages | Razer Kraken X Software Windows Download (6.30 MB) |
Related: Razer ManO’War Driver Download
Razer Kraken X Driver Mac & Software
Please make sure your Macintosh OS version is compatible before trying to install the drivers and software packages. Here’s a list of supported macOS version:
Supported Macintosh OS:
- Mac OS X 10.10
- Mac OS X 10.11
- Mac OS X 10.12
- Mac OS X 10.13
- Mac OS X 10.14
| Version | v1.87 |
| Languages | English |
| Release Date | 25 September 2018 |
| Software Packages | Razer Kraken X Headset Software Mac Download (28.5 MB) |
Любое аппаратное обеспечение, подключаемое к компьютеру на Windows, может работать правильно только тогда, когда операционная система имеет новейшие официальные версии драйверов. Это же является справедливым и в случае с наушниками Razer Kraken X Lite.
Описание ПО
При помощи кнопки в разделе загрузки вы можете скачать официальное приложение, которое позволяет установить не только драйверы для наушников и микрофона, но и ряд дополнительных полезных инструментов.
Приложение имеет новейшую официальную версию и распространяется на полностью бесплатной основе.
Как установить
Процесс установки софта выглядит примерно следующим образом:
- Сначала мы переходим ниже, нажимаем кнопку, а затем дожидаемся пока архив со всеми нужными файлами будет загружен.
- Запускаем инсталляцию и отмечаем флажками те программы, которые понадобятся в дальнейшей работе.
- При помощи кнопки «Установить», которая находится в нижнем правом углу, запускаем процесс и дожидаемся его завершения.
Как пользоваться
Драйвер установился автоматически. Также вы получите доступ к целому ряду функций для оптимизации операционной системы, улучшению производительности в играх и так далее.
Скачать
Установочный дистрибутив ПО отличается сравнительно небольшим размером, поэтому загрузка доступна посредством прямой ссылки.
| Язык: | Русский |
| Активация: | Бесплатно |
| Разработчик: | Razer |
| Платформа: | Windows XP, 7, 8, 10, 11 |
Razer Kraken X Lite Driver
Tips to help you get started
- Enable 7.1 Surround Sound
- Configure your headset with Razer Synapse
You can view the video below for instructions or review a copy of the video transcript.
What if we told you it’s possible to experience complete gaming immersion without feeling like you’ve got a headset on? Enter the Razer Kraken X | RZ04-02890. Ultra-light at just 250g and ultra-immersive with 7.1 surround sound. Sit tight and play for hours—your gaming marathons are about to be a breeze.
Device Layout
- Adjustable padded headband
- Circumaural earcups
- Unidirectional mic
- Mic mute button
- Volume wheel
- 3.5 mm audio + mic plug
- Audio / mic splitter extension cable
Full Technical Specifications
| Category | Specification |
|---|---|
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Headphones |
Frequency Response: 12 Hz – 28,000 Hz |
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Impedance: 32 Ω @ 1 ,000 Hz |
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Sensitivity (@1 kHz): 109 dB |
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Input/Output power: N/A |
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Drivers: 40 mm with Neodymium magnets |
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Ear Cup Cushion Type: Leatherette Oval Ear Cushion |
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Cable Length: 1.3m |
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Approximate weight: 250g |
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Microphone |
Frequency Response: 100 Hz – 10 kHz |
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Signal-to-Noise Ratio: 60 dB |
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Sensitivity (@1 kHz): -45 ± 3 dB |
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Pick-up Pattern: Unidirectional ECM boom |
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Color |
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How To
How do I activate and use 7.1 Surround Sound with my headset?
How do I mute the microphone on the Razer Kraken X?
The mute button is at the back of the left ear cup. The microphone is muted when the button is not pressed or when the red part of the button is visible.
How to remove and reattach ear cushions on a Razer headset
Properly remove and reassemble the ear cushions on your Razer headset to prevent any damage to its parts.
You can view the video below for instructions or review a copy of the video transcript.
See the answer below for more details.
- How to remove and reattach ear cushions on a Razer headset
How do I connect a 3.5 mm Razer headset to a desktop, laptop, or mobile device?
How do I clean my Razer headset?
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Use a lint-free, microfiber cloth and gently wet it with a mild soap and water solution.
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Never use solvents such as thinner, benzene, or alcohol to avoid damaging the surface.
See the answer below for more details.
- How to clean your Razer devices
How do I use THX Spatial Audio?
After purchasing THX Spatial Audio, an activation code will be sent to your email.
See the answer below for more details.
- THX Spatial Audio Support
Troubleshooting
How do I troubleshoot and resolve microphone issues on a Razer headset?
- Put the mic diaphragm in front and the air vent facing away from your mouth.
- Turn on mic access on the selected app.
- Set the device as a Default Recording Device.
- Adjust mic levels in Windows settings.
You can view the video below for instructions or review a copy of the video transcript.
- How to fix headset mic or microphone issues (too sensitive, distorted or buzzing sound, unresponsive or not picking up sound)
How do I remove of echo or feedback from a Razer headset?
General Information
Where can I recycle my Razer device?
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Check out our comprehensive list of options to recycle your Razer device.
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Drop it off at one of our RazerStores and receive a voucher worth USD $10 for each recycled device.
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Visit OEM for programs to recycle your Razer devices for free.
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Find your local recycling resource from Earth911.
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Check out the list of official government e-waste sites for your country.
Please see our warranty policy for a complete review of our warranty policy.
You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period).
| Product | Warranty Period |
|---|---|
| 2021 and Older Model Laptops | 1 yeara |
| 2022 and Newer Model Laptops | 1 yeara 2-year limited battery warrantya |
| Razer Viper Mini Signature Edition | 3 year |
| Razer Phone and Phone Accessories | 1 year |
| Razer Edge Gaming Handhelds | 1 year |
| Razer Mice | 2 years |
| Razer Keyboards and Keypads | 2 yearsb |
| Razer Headsets, Earphones and Earbuds | 2 yearsb |
| Razer Wireless Mouse and Mat Bundles | 2 yearsb |
| Razer Mouse Mats | 1 yearc |
| Razer Speaker Systems and Broadcaster Devices | 1 year |
| Razer Controllers and Chargers | 1 year |
| Razer Routers (except Singtel) | 1 year |
| Razer Routers (Singtel) | 2 years |
| Razer Monitors | 1 year |
| Smart Watches and Eyewear | 2 years |
| Razer Case Fans | 2 years |
| Razer Liquid Cooling | 2 years |
| Razer Power Supplies | 5 years |
| Razer Fan and RGB Controllers | 2 years |
| Razer Cases | 1 year |
| Razer System Accessories | 1 year |
| Razer Docks | 1 year |
| Wearable Air Purifiers | 1 year |
| Razer Gaming Accessories | 1 yearc |
| Razer Rechargeable Batteries for Wireless Devices | 1 yeard |
| Razer Gaming Chairs | 3 yearse |
| Chair Frame, mechanisms and armrests | Up to 5 years |
| Mesh backing and seat pan | Up to 1 year |
All new Products will have the Warranty Periods listed above, subject to applicable local law. Certain «end of life», sell out or discontinued Products may have a shorter Warranty Period; this will be clearly marked at the time of purchase and the given Warranty Period will be stated at that time. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Refurbished products not purchased from Razer.com will have a 90 day warranty period. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.
Please note that third-party products may be covered by the product manufacturer’s warranty and these warranty terms are exclusively provided by the product manufacturer. Razer does not offer a warranty for third-party products. If you need product or warranty support with your third-party product, please contact the product manufacturer. Please consult the product documentation provided by the product manufacturer for details.
If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification.
[a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. The Razer Extended Warranty does not apply to batteries. Aside from the change to Warranty Period, the Razer Extended Warranty does not alter any other terms and conditions of the Limited Warranty.
[b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty).
[c] Warranty period for Razer Firefly HyperFlux is 2 years.
[d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty.
[e] Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stitches of the upholstery.
Three easy ways to keep Kraken X drivers updated
by Loredana Harsana
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was… read more
Updated on
- Keeping your Razer Kraken headset drivers can be the best way to use it to its utmost capabilities.
- Obsolete drivers can hamper your device and computer performance; therefore, keeping them up to date is advised.
- It is advised to keep an eye on Firmware updates to ensure your Razer products are up to date.
XINSTALL BY CLICKING THE DOWNLOAD
FILE
Are you annoyed by cracking sound and lagged output on your Razer Kraken headsets? Well, these issues usually occur due to outdated or missing drivers. Unfortunately, this issue seems to affect Razer Kraken and Razen Kraken X drivers.
This post will discuss how we can download and install Razer Kraken drivers in three easy ways.
How can I download, install and update Razer Kraken drivers?
Before moving to the detailed methods, please keep these in mind:
How we test, review and rate?
We have worked for the past 6 months on building a new review system on how we produce content. Using it, we have subsequently redone most of our articles to provide actual hands-on expertise on the guides we made.
For more details you can read how we test, review, and rate at WindowsReport.
- First, your computer should be connected to the internet.
- Only install drivers manually if you are confident in doing so.
- In case of updating drivers manually, please remember the device make and model to ensure the correct driver is installed.
- Save your work before starting the process.
Now that we know how to prepare, let’s install the Razer Kraken drivers.
1. Using Device Manager
- Press Windows + R to get the Run window.
- Type devmgmt.msc and hit Enter to get Device Manager.
- Now go to Audio inputs and outputs and expand the list.
- Navigate to the Razer Kraken driver and right-click it.
- From the context menu, select Update driver.
- On the next window, click Search automatically for drivers.
- If there is an update available, Windows will download it.
- Follow the on-screen instructions to complete the process.
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2. Using a third-party tool
Installing drivers can be challenging especially when you are not tech-savvy. Finding the driver’s correct version for your device can be a troublesome task. Also, it can be time-consuming. That’s where the driver updater tool comes in handy.
These utilities can scan your computer and inform you about outdated drivers. Moreover, with a few clicks, it can download, install and update drivers. One of the recommended driver updaters is Outbyte Driver Updater. To update using Drivefix, follow these steps:
- Download and install Outbyte Driver Updater.
- Launch the app and click on Scan.
- The utility will scan and show you the list of outdated and missing drivers.
- Look for microphone-related drivers and select them. Now click Update.
- Restart your computer to let the changes take effect.
Now that Outbyte Driver Updater updated your device drivers with the latest and correct versions, your PC should run smoothly.
Outbyte Driver Updater
Enhance your computer’s performance and find the latest driver versions with the Outbyte Driver Updater tool.
3. Download drivers using official software by Razer
Note: Make sure all the apps related to the headset, such as Synapse, are closed, and then proceed.
- Download and Install the latest firmware update.
- Locate the .exe file and double-click it to run.
- Click Next to proceed.
- The app will ask you to plug in your device to the computer.
- Connect your headsets using a USB cable or Wireless Transmitter to your computer.
- Click Update and confirm the action.
- Unplug the headphones and replug them.
- On the next prompt, you will be notified that the update is complete. Click Close.
- Reboot your computer to let the changes take effect.
So, in this way, you can download, update and install drivers for your Razer Kraken headset. These steps can help you download drivers on all Kraken headsets, including Kraken X.
Try any of them to keep your Razer Kraken drivers updated, and if we have missed any of the methods, please mention them in the comments section below.
